Download speed has always been flakey but I've always attributed to neighborhood usage as our subdivision has grown quite a bit. However, recently download speed has dropped significantly and is becoming consistently bad. After researching a bit I believe I am having downstream power issues. I subscribe to Blast! and I am in an upgrade area. I used to be able to get the subscribed 50/10. Information posted below:
Downstream:
Upstream:
Modem:
HW Version: 5 Vendor: Arris Interactive, L.L.C. BOOT Version: 1.2.1.62 Core Version: 2.0.5.38 Model: TG862G
Shaperprobe:
Estimating capacity:
Upstream: 6356 Kbps.
Downstream: 119832 Kbps.
The measurement will take upto 3.0 minutes. Please wait.
Checking for traffic shapers:
Upstream: No shaper detected.
Median received rate: 6234 Kbps.
Downstream: Measurement aborted due to high packet loss rate.
I did call in and have a tech coming in a couple days. Am I on the right track? What can I do to better help the tech fix my problem.
