Help anyone??
Called Comcast on 2/24, internet has been slow for several days.
Comcast sent technician #1 out on 2/25, the tech replaced the router twice and then replaced the wiring from the router to the connector in the wall, the connectors at the wall, the wiring outside the house and the wiring from the house to the pole. He advised in the end, the problem was with the terminal at the pole. He advised he would put a work order in and a tech would be out tomorrow to fix the problem at the pole.
A couple of days go by and internet speed has not improved. I call Comcast, tell them I need a technician to repair the pole, they advised me they will send someone out on Saturday, I do not need to be there and they will fix the problem at the pole.
Monday comes around and still slow internet speed. I call Comcast again, spoke to the first person who said they can’t help me transferred me, was on hold for 10 minutes and had to explain the whole situation over again, that person then says they can’t help me and transfer me to someone else while putting me on hold for 15 more minutes, the third person answers the phone, I have to explain my situation from the beginning again. Total time on phone with comcoast 1 hour 5 minutes!! They advised me they will send out a technician to fix the pole, he will be here tomorrow, Tuesday.
Technician #3 arrives on Tuesday, I explain to him he needs to fix the pole, the technician #1 already replaced router and all wiring to the pole, he goes to the backyard, looks at the wiring, tells me yep wiring was already repalced, nothing he can do for me, problem is at the pole and he will put a work order in. ARE YOU KIDDING ME?? That is what I asked for the last two times!!! I immediately call Comcast and request to speak to a supervisor. I am put on hold for over 30 minutes and then they disconnect my call. I call back again, speak to someone else they advised they will send a trouble ticket to dispatch someone to the pole.
I use Comcast Chat the next day, because I don’t have time to sit on hold all day. The person says they will send a trouble ticket to dispatch someone to the pole.
Still no repair, I use comcast chat again the next day where I had to explain my whole situation and then she advised me I have to call into Comcast to get help, that I need to ask for a supervsior and that she can’t help me.
I then start another Comcast Chat, explain the whole situation over again, yes again, they said they will create a ticket to dispatch to fix the pole. They advised me that they can see a 17% reduction of speed on my pole and that the problem needs to be fixed at the pole. REALLY?? That is what I have been requesting service for now for almost two weeks!!!!
I call Comcast today and request an appointment, figure, might as well get another technician out at least I can speak to someone in the US, instead of a foreign country that has a serious lack of common sense.
I then call back in the afternoon and ask for a status on the repairs to the pole, she says that the technician that will come out tomorrow can fix the pole. LIAR LIAR, they do NOT do pole repairs, that requires a special work order!!! She says I will need to speak to a supervisor, they will need to call me back in one hours, oh and I have already been on the phone for 40 minutes at this point.