Very slow and no support
First, why isn't it possible to locate a simple email address for xfinity support?Normally I get 25meg download speeds (regularly tested with Oogla Speed test app and website). Every evening my speed...
View ArticleXfinity Speed Test
I use the Xfinity Speed test daily and should be receiving "Blast" which when it's good I receive 180/12 Mbps but every week or so my speed on both IPv4 & IPv6 can't get over 80Mbps or lower so I...
View ArticleBEWARE -- my experience with modem activation
Bought my own a cable modem to avoid the monthly Comcast ripoff -- $10 for renting one. Went to Xfinity office to ask them for activation. Comcast cheating personnel tried to persuede me it won't work...
View ArticleHow to hook everything back up
We had our apartment redone and the workers took all the cable internet and phone wires modem wires and cable box wires off and now we need help putting it all back together again we have a tech color...
View ArticleInternet support
Concern / complaint moved to the Customer Service Board for possible greater exposure to actual Comcast employees for escalation. Click on the above link to follow it there.
View ArticleRe: Xfinity Speed Test
its not that complicated--rebooting modem, changing equipment settings only priovide temporary relief. In most instances, it is not the cabling, modem or computer. The problem determination script...
View Articlespeed
I have plan of 25 MBPS speed, but i am not getting speed more than 2 MBPS. It seems like i am unnecessary paying more amount for internet. If we are asking for any help they are suggesting for truck...
View Articleinternet
My internet goes down whenever the outside temperature is 90 degrees or higher It is fine in AM and later in the day?? What is the issue?
View ArticleAge restricting
Not *basic connectivity* related. Moved to the networking / router* help board.
View Articlewhy is it taking 4 hours to get on line
each day since update it takes longer and when the computer turns on it comcast turns off it does the same on the tv and finally on the tv i figured out if i mute and unmute it stays on
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Constant ping spikes in-game / brief service disconnects.
For the past 2 or 3 months I've begun to experience connection issues. Skype / Steam briefly disconnecting, ms spiking from 60 to 1000 for 3 to 5 seconds every 20 or 30 minutes. Today however this...
View ArticleUpgraded from Performance to Blast
Yesterday I upgraded to Blast from my Performance internet package. Today, I returned home from work having received an email that everything was set up. I ran the speedtest through...
View ArticleWifi Hotspot Login Error Code 0106 (...not available with your tier of service0
Not *basic connectivity / cable modem* help related. Moved to the *WiFi* help board.
View ArticleParental controls kills network performacne
Not * basic connectivity / cable modem* help related. Moved to the networking / router / gateway* help board
View ArticleRe: Looking for Latest Firmware Upgrade foe DPC 3008 (Cisco) Cable Modem
'Am having the same problem. Here are my modem readouts:(Any ideas?)Model:Cisco DPC3008Vendor:CiscoHardware Revision:1.0Serial Number:******************MAC Address:******************Bootloader...
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