Extreme amounts of packet loss, internet will randomly go in and out at all times of the day, sometimes it will disappear for a week and then come back for three. I have had 2 techs out to the house so far and have contacted support by phone and online chat many many times and nothing seems to be getting resolved. I have no idea whether or not the issue is on my end or comcast but I need assistance with fixing this issue.
9.0
Vendor:ARRIS Group, Inc.
BOOT Version:4.2.0.39
Core Version:10.0.113A
Model:TG1682G
Product Type:XB3
Flash Part:256 MB
Download Version:10.0.113A.SIP.PC20.CT
Serial Number:G22BUT7BG947312
Downstream | Channel Bonding Value | ||||||||||||||||||||||||||||||||
| Index | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Not Locked | Not Locked | Not Locked | Not Locked | Not Locked | Not Locked | Not Locked | Not Locked | Not Locked | Not Locked | Not Locked | Not Locked | Not Locked | Not Locked | Not Locked | Not Locked | Not Locked | Not Locked | |
| Frequency | 747.00 MHz | 657.00 MHz | 663.00 MHz | 669.00 MHz | 675.00 MHz | 681.00 MHz | 687.00 MHz | 693.00 MHz | 699.00 MHz | 705.00 MHz | 711.00 MHz | 717.00 MHz | 723.00 MHz | 729.00 MHz | 735.00 MHz | 741.00 MHz | |||||||||||||||||
| SNR | 35.97 dB | 38.61 dB | 38.61 dB | 38.61 dB | 37.36 dB | 37.64 dB | 37.64 dB | 37.64 dB | 37.36 dB | 37.36 dB | 37.64 dB | 37.36 dB | 36.61 dB | 36.39 dB | ---- | ---- | |||||||||||||||||
| Power Level | -9.90 dBmV | -5.60 dBmV | -5.60 dBmV | -5.50 dBmV | -6.00 dBmV | -6.70 dBmV | -6.30 dBmV | -6.30 dBmV | -7.20 dBmV | -7.50 dBmV | -7.50 dBmV | -7.90 dBmV | -8.80 dBmV | -9.50 dBmV | ---- | ---- | |||||||||||||||||
| Modulation | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | ---- | ---- | |||||||||||||||||
Upstream | Channel Bonding Value | ||||||||
| Index | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | |
|---|---|---|---|---|---|---|---|---|---|
| Lock Status | Locked | Locked | Locked | Not Locked | Not Locked | Not Locked | Not Locked | Not Locked | |
| Frequency | 34.80 MHz | 21.00 MHz | 27.90 MHz | ||||||
| Symbol Rate | 5120 KSym/s | 5120 KSym/s | 5120 KSym/s | ||||||
| Power Level | 50.75 dBmV | 47.50 dBmV | 48.75 dBmV | ||||||
| Modulation | 64 QAM | 64 QAM | 64 QAM | ||||||
| Channel Type | DOCSIS2.0 (ATDMA) | DOCSIS2.0 (ATDMA) | DOCSIS2.0 (ATDMA) | ||||||
| CM Error Codewords | ||||||||||||||||||||||||||||||||
| Unerrored Codewords | 57878353 | 56296007 | 56298889 | 56299510 | 56300643 | 56295847 | 56305602 | 56308183 | 56308498 | 56313755 | 56306794 | 56316030 | 56319000 | 56320050 | 51030 | 31584 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Correctable Codewords | 488 | 444 | 491 | 493 | 464 | 483 | 477 | 456 | 485 | 453 | 478 | 467 | 450 | 486 | 6156 | 6736 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Uncorrectable Codewords | 76 | 47 | 45 | 73 | 55 | 52 | 55 | 51 | 58 | 70 | 52 | 75 | 74 | 73 | 31694 | 32191 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
I also have a few issues of ping traces to comcast.net but they include personal IPs and such, I do not know if it is wise to simply post them here. If there is a moderator or such that would like me to PM them to them I will.