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Internet Wildly Inconsistent, drops connection frequently, gateway restarts itself randomly.

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Extreme amounts of packet loss, internet will randomly go in and out at all times of the day, sometimes it will disappear for a week and then come back for three. I have had 2 techs out to the house so far and have contacted support by phone and online chat many many times and nothing seems to be getting resolved. I have no idea whether or not the issue is on my end or comcast but I need assistance with fixing this issue.

 

9.0
Vendor:ARRIS Group, Inc.
BOOT Version:4.2.0.39
Core Version:10.0.113A
Model:TG1682G
Product Type:XB3
Flash Part:256 MB
Download Version:10.0.113A.SIP.PC20.CT
Serial Number:G22BUT7BG947312
Downstream
Channel Bonding Value
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Frequency
747.00 MHz
657.00 MHz
663.00 MHz
669.00 MHz
675.00 MHz
681.00 MHz
687.00 MHz
693.00 MHz
699.00 MHz
705.00 MHz
711.00 MHz
717.00 MHz
723.00 MHz
729.00 MHz
735.00 MHz
741.00 MHz
                
SNR
35.97 dB
38.61 dB
38.61 dB
38.61 dB
37.36 dB
37.64 dB
37.64 dB
37.64 dB
37.36 dB
37.36 dB
37.64 dB
37.36 dB
36.61 dB
36.39 dB
----
----
                
Power Level
-9.90 dBmV
-5.60 dBmV
-5.60 dBmV
-5.50 dBmV
-6.00 dBmV
-6.70 dBmV
-6.30 dBmV
-6.30 dBmV
-7.20 dBmV
-7.50 dBmV
-7.50 dBmV
-7.90 dBmV
-8.80 dBmV
-9.50 dBmV
----
----
                
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
----
----
                
Upstream
Channel Bonding Value
Index
1
2
3
4
5
6
7
8
Lock Status
Locked
Locked
Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Frequency
34.80 MHz
21.00 MHz
27.90 MHz
     
Symbol Rate
5120 KSym/s
5120 KSym/s
5120 KSym/s
     
Power Level
50.75 dBmV
47.50 dBmV
48.75 dBmV
     
Modulation
64 QAM
64 QAM
64 QAM
     
Channel Type
DOCSIS2.0 (ATDMA)
DOCSIS2.0 (ATDMA)
DOCSIS2.0 (ATDMA)
     
CM Error Codewords
Unerrored Codewords
57878353
56296007
56298889
56299510
56300643
56295847
56305602
56308183
56308498
56313755
56306794
56316030
56319000
56320050
51030
31584
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Correctable Codewords
488
444
491
493
464
483
477
456
485
453
478
467
450
486
6156
6736
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Uncorrectable Codewords
76
47
45
73
55
52
55
51
58
70
52
75
74
73
31694
32191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

 

 

I also have a few issues of ping traces to comcast.net but they include personal IPs and such, I do not know if it is wise to simply post them here. If there is a moderator or such that would like me to PM them to them I will.

 


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