About 3 months ago there was an outage in my area due to a storm. When my service came back my Motorola surfboard modem wouldn't stay connected.
About 2 months ago I got the moddem replaced with a Ubee brand modem, and since then my internet has been sluggish. I couldn't watch Netflix and browse like I could before the outage, whenever Netflix would be on browsing was slow. I've been on the 6mbps plan for a while and never had this problem before. Since yesterday though its been at its worst. On various speed tests with nothing on but the speed test I was lucky to get over 1 Mbps. So I called support yesterday who tried to convince me it was my internet package, so I upgraded to the 50mbps plan and its still having the same sluggish results.
I've reset my router changed my ssid, and password. I periodically make sure no one is piggybacking off my WiFi and even went straight from the modem without the router with the same results. My schedule doesn't allow me to be home during the day for a tech to come out. I find it hard to believe its the modem since the same thing has happened with both. Please help
About 2 months ago I got the moddem replaced with a Ubee brand modem, and since then my internet has been sluggish. I couldn't watch Netflix and browse like I could before the outage, whenever Netflix would be on browsing was slow. I've been on the 6mbps plan for a while and never had this problem before. Since yesterday though its been at its worst. On various speed tests with nothing on but the speed test I was lucky to get over 1 Mbps. So I called support yesterday who tried to convince me it was my internet package, so I upgraded to the 50mbps plan and its still having the same sluggish results.
I've reset my router changed my ssid, and password. I periodically make sure no one is piggybacking off my WiFi and even went straight from the modem without the router with the same results. My schedule doesn't allow me to be home during the day for a tech to come out. I find it hard to believe its the modem since the same thing has happened with both. Please help