Good Afternoon -
I have Xfinity / Comcast Internet (Business-class) at my house and ran into an issue this weekend. When working on one of my own websites - guidesforit.com - all of a sudden I couldn't access it. I tried the following to resolve:
- Different computers
- Flushing DNS
- Restarting gateway & routers
- Testing at different locations
Every other location / connection I tried worked. It seems to be resolving correctly, but the routing is not working right. I called GoDaddy (website host) and they looked at my trace routes and said it wasn't on their end, but yours. Below is a trace router from my home to the site followed by a trace route from a different location / connection to the site which works:
Trace Route From Home (Does Not Work)
1 2 ms 13 ms <1 ms OpenWrt.lan [192.168.0.1]
2 5 ms 1 ms <1 ms 10.1.10.1
3 30 ms 31 ms 29 ms c-69-138-x-x.hsd1.tn.comcast.net [69.138.x.x] (Edited for security)
4 14 ms 20 ms 18 ms xe-11-2-0-32767-sur02.williamson.tn.nash.comcast.net [68.86.151.149]
5 58 ms 23 ms 25 ms xe-5-0-6-0-ar01.goodslettvll.tn.nash.comcast.net [162.151.9.85]
6 26 ms 43 ms 61 ms he-5-4-0-0-cr01.56marietta.ga.ibone.comcast.net [68.86.90.189]
7 35 ms 39 ms 34 ms he-2-15-0-0-cr01.chicago.il.ibone.comcast.net [68.86.86.245]
8 39 ms 34 ms 38 ms he-1-5-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.88.38]
9 33 ms 31 ms 48 ms he-0-10-0-0-pe04.350ecermak.il.ibone.comcast.net [68.86.83.50]
10 50 ms 40 ms 46 ms as26496-1-c.350ecermak.il.ibone.comcast.net [23.30.207.222]
11 98 ms 101 ms 109 ms be39.trmc0215-01.ars.mgmt.phx3.gdg [184.168.0.73]
12 99 ms 94 ms 101 ms be39.trmc0215-01.ars.mgmt.phx3.gdg [184.168.0.73]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
Trace Route from Different Location (Does Work)
Tracing route to guidesforit.com [184.168.237.1]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms 10.1.10.1
3 51 ms 11 ms 10 ms 98.211.0.1
4 9 ms 14 ms 19 ms 68.85.51.173
5 17 ms 17 ms 17 ms xe-7-1-0-0-sur02.murfreesboro.tn.nash.comcast.net [68.86.176.254]
6 11 ms 27 ms 14 ms xe-0-0-10-0-ar01.goodslettvll.tn.nash.comcast.net [162.151.9.61]
7 22 ms 19 ms 19 ms he-5-6-0-0-cr01.56marietta.ga.ibone.comcast.net[68.86.90.89]
8 40 ms 43 ms 30 ms he-2-9-0-0-cr01.chicago.il.ibone.comcast.net [68.86.85.169]
9 33 ms 31 ms 31 ms he-1-2-0-0-cr01.350ecermak.il.ibone.comcast.net[68.86.88.26]
10 31 ms 38 ms 30 ms he-0-10-0-1-pe04.350ecermak.il.ibone.comcast.net[68.86.83.54]
11 37 ms 29 ms 30 ms as26496-1-c.350ecermak.il.ibone.comcast.net [23.30.207.222]
12 92 ms 92 ms 93 ms be39.trmc0215-01.ars.mgmt.phx3.gdg [184.168.0.73]
13 91 ms 95 ms 93 ms be39.trmc0215-01.ars.mgmt.phx3.gdg [184.168.0.73]
14 92 ms 101 ms 93 ms ip-97-74-255-129.ip.secureserver.net [97.74.255.129]
15 93 ms 92 ms 91 ms p3nlhg138c1138.shr.prod.phx3.secureserver.net [184.168.237.1]
Trace complete.
What's wrong with my routing / connection which is causing this issue and more importantly, what may I do to fix this? I called support, but after waiting on hold for a while, decided to post instead as my time is valuable - however - I need to edit this site ASAP!
Please let me know what I may do or provide direct contact information. Thank You - Ben