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High packet loss again...

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This has been going on for over a month now. Ever since they jumpped from 4 bonded DS channels to 8. 

 

Now this morning it is horrable! SNR is outa wack and have checked everything on my side and all is good. Haven't got even close to 105 download speeds since the jump to 8 bonded channels. 

 

  Power Level: Signal to Noise Ratio: Channel 1: -7.6 dBmV 27.8 dB Channel 2: -8.0 dBmV 26.9 dB Channel 3: -7.7 dBmV 29.4 dB Channel 4: -7.6 dBmV 31.0 dB Channel 5: -7.5 dBmV 30.8 dB Channel 6: -7.3 dBmV 31.6 dB Channel 7: -8.1 dBmV 30.9 dB Channel 8: -8.2 dBmV 32.9 dB

 

DiffProbe release. January 2012.
Shaper Detection Module.

Connected to server 83.212.4.11.

Estimating capacity:
Upstream: 21913 Kbps.
Downstream: 36468 Kbps.

The measurement will last for about 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: Measurement aborted due to high packet loss rate.

Downstream: Measurement aborted due to high packet loss rate.

 

http://stage.results.speedtest.comcast.net/result/465470404.png

 

 

Tech support says everything is fine even bumpped up to level 2 tech and they see nothing wrong?

 

Been a Sys Admin for years and do a lot of work from home and I know upgrades will have it share of problems.

 

Also have now talked with neighbors and they are having the same problems.

 

Area is Homestead, Florida

 

Thanks

 

 

 


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