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Upgraded to Blast, no change in speed?

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Hello,

 

I recently upgraded to blast, reset my modem (SB6141) and noticed no changes in speed. I've contacted support and troubleshooted online.  Noone has been able to explain why my speeds are still the same as performance (25/5). Comcast rep now says all they can do is send a tech out, however, it feels like they simply need to send a new updated file to my modem.

 

Anyone have any advice?


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