Hello,
I just picked up the Blast Triple Play package a few weeks ago when I moved into my apartment, and since then, I've had nothing but trouble. A few weeks ago, it was bad, but not terrible. I could still stream HQ videos fine, but had issues with playing real time video games. Since then, a technician came out and fixed the line. That was fine, up until yesterday. Now, I can't go anywhere, download anything, or watch anything without the connection hanging, buffering, etc. for 5-10 seconds at a time.
I took a few pathpings in hope that someone would be able to help. I used the IP for the Diablo 3 servers from Blizzard for the trace, but the issues aren't limited to just that. I've had it on my computer (video streaming, other games, etc), my brother's computer, tablet, iphone, etc.)
Noon:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\X>pathping 12.129.209.68
Tracing route to 12.129.209.68 over a maximum of 30 hops
0 X.home.network [10.0.0.3]
1 10.0.0.1
2 XX.XX.XX.X
3 xe-10-2-0-32767-sur01.clementon.nj.panjde.comcast.net [68.85.118.61]
4 xe-21-1-2-0-ar03.audubon.nj.panjde.comcast.net [68.85.62.129]
5 he-3-8-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.95.157]
6 pos-0-3-0-0-pe01.ashburn.va.ibone.comcast.net [68.86.86.142]
7 192.205.37.41
8 cr2.wswdc.ip.att.net [12.122.134.186]
9 cr1.cgcil.ip.att.net [12.122.18.21]
10 cr2.dvmco.ip.att.net [12.122.31.85]
11 cr1.slkut.ip.att.net [12.122.30.25]
12 cr2.la2ca.ip.att.net [12.122.30.30]
13 gar5.lsrca.ip.att.net [12.122.85.33]
14 12-122-254-226.attens.net [12.122.254.226]
15 206.16.68.42
16 paxonix-placeholder.lax1.attens.net [12.129.248.118]
17 12.129.209.68
Computing statistics for 425 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 X.home.network [10.0.
0.3]
0/ 100 = 0% |
1 4ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
2/ 100 = 2% |
2 457ms 5/ 100 = 5% 3/ 100 = 3% XX.XX.XX.X
0/ 100 = 0% |
3 511ms 5/ 100 = 5% 3/ 100 = 3% xe-10-2-0-32767-sur01.clementon.nj
.panjde.comcast.net [68.85.118.61]
0/ 100 = 0% |
4 441ms 5/ 100 = 5% 3/ 100 = 3% xe-21-1-2-0-ar03.audubon.nj.panjde
.comcast.net [68.85.62.129]
0/ 100 = 0% |
5 504ms 2/ 100 = 2% 0/ 100 = 0% he-3-8-0-0-cr01.ashburn.va.ibone.c
omcast.net [68.86.95.157]
0/ 100 = 0% |
6 458ms 5/ 100 = 5% 3/ 100 = 3% pos-0-3-0-0-pe01.ashburn.va.ibone.
comcast.net [68.86.86.142]
0/ 100 = 0% |
7 415ms 2/ 100 = 2% 0/ 100 = 0% 192.205.37.41
1/ 100 = 1% |
8 --- 100/ 100 =100% 97/ 100 = 97% cr2.wswdc.ip.att.net [12.122.134.1
86]
0/ 100 = 0% |
9 --- 100/ 100 =100% 97/ 100 = 97% cr1.cgcil.ip.att.net [12.122.18.21
]
0/ 100 = 0% |
10 --- 100/ 100 =100% 97/ 100 = 97% cr2.dvmco.ip.att.net [12.122.31.85
]
0/ 100 = 0% |
11 --- 100/ 100 =100% 97/ 100 = 97% cr1.slkut.ip.att.net [12.122.30.25
]
0/ 100 = 0% |
12 --- 100/ 100 =100% 97/ 100 = 97% cr2.la2ca.ip.att.net [12.122.30.30
]
0/ 100 = 0% |
13 --- 100/ 100 =100% 97/ 100 = 97% gar5.lsrca.ip.att.net [12.122.85.3
3]
0/ 100 = 0% |
14 --- 100/ 100 =100% 97/ 100 = 97% 12-122-254-226.attens.net [12.122.
254.226]
0/ 100 = 0% |
15 --- 100/ 100 =100% 97/ 100 = 97% 206.16.68.42
0/ 100 = 0% |
16 --- 100/ 100 =100% 97/ 100 = 97% paxonix-placeholder.lax1.attens.ne
t [12.129.248.118]
0/ 100 = 0% |
17 418ms 3/ 100 = 3% 0/ 100 = 0% 12.129.209.68
Trace complete.
12:52 PM:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\X>pathping 12.129.209.68
Tracing route to 12.129.209.68 over a maximum of 30 hops
0 X.home.network [10.0.0.3]
1 10.0.0.1
2 XX.XX.XX.X
3 xe-10-2-0-32767-sur01.clementon.nj.panjde.comcast.net [68.85.118.61]
4 xe-21-1-2-0-ar03.audubon.nj.panjde.comcast.net [68.85.62.129]
5 he-3-8-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.95.157]
6 pos-0-3-0-0-pe01.ashburn.va.ibone.comcast.net [68.86.86.142]
7 192.205.37.41
8 cr2.wswdc.ip.att.net [12.122.134.186]
9 cr1.cgcil.ip.att.net [12.122.18.21]
10 cr2.dvmco.ip.att.net [12.122.31.85]
11 cr1.slkut.ip.att.net [12.122.30.25]
12 cr2.la2ca.ip.att.net [12.122.30.30]
13 gar5.lsrca.ip.att.net [12.122.85.33]
14 12-122-254-226.attens.net [12.122.254.226]
15 206.16.68.42
16 paxonix-placeholder.lax1.attens.net [12.129.248.118]
17 12.129.209.68
Computing statistics for 425 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 X.home.network [10.0.
0.3]
0/ 100 = 0% |
1 4ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
2/ 100 = 2% |
2 457ms 5/ 100 = 5% 3/ 100 = 3% XX.XX.XX.X
0/ 100 = 0% |
3 511ms 5/ 100 = 5% 3/ 100 = 3% xe-10-2-0-32767-sur01.clementon.nj
.panjde.comcast.net [68.85.118.61]
0/ 100 = 0% |
4 441ms 5/ 100 = 5% 3/ 100 = 3% xe-21-1-2-0-ar03.audubon.nj.panjde
.comcast.net [68.85.62.129]
0/ 100 = 0% |
5 504ms 2/ 100 = 2% 0/ 100 = 0% he-3-8-0-0-cr01.ashburn.va.ibone.c
omcast.net [68.86.95.157]
0/ 100 = 0% |
6 458ms 5/ 100 = 5% 3/ 100 = 3% pos-0-3-0-0-pe01.ashburn.va.ibone.
comcast.net [68.86.86.142]
0/ 100 = 0% |
7 415ms 2/ 100 = 2% 0/ 100 = 0% 192.205.37.41
1/ 100 = 1% |
8 --- 100/ 100 =100% 97/ 100 = 97% cr2.wswdc.ip.att.net [12.122.134.1
86]
0/ 100 = 0% |
9 --- 100/ 100 =100% 97/ 100 = 97% cr1.cgcil.ip.att.net [12.122.18.21
]
0/ 100 = 0% |
10 --- 100/ 100 =100% 97/ 100 = 97% cr2.dvmco.ip.att.net [12.122.31.85
]
0/ 100 = 0% |
11 --- 100/ 100 =100% 97/ 100 = 97% cr1.slkut.ip.att.net [12.122.30.25
]
0/ 100 = 0% |
12 --- 100/ 100 =100% 97/ 100 = 97% cr2.la2ca.ip.att.net [12.122.30.30
]
0/ 100 = 0% |
13 --- 100/ 100 =100% 97/ 100 = 97% gar5.lsrca.ip.att.net [12.122.85.3
3]
0/ 100 = 0% |
14 --- 100/ 100 =100% 97/ 100 = 97% 12-122-254-226.attens.net [12.122.
254.226]
0/ 100 = 0% |
15 --- 100/ 100 =100% 97/ 100 = 97% 206.16.68.42
0/ 100 = 0% |
16 --- 100/ 100 =100% 97/ 100 = 97% paxonix-placeholder.lax1.attens.ne
t [12.129.248.118]
0/ 100 = 0% |
17 418ms 3/ 100 = 3% 0/ 100 = 0% 12.129.209.68
Trace complete.
C:\Users\X>
I have already tried power cycling, to no avail, and I'm using a Technicolor TC8305C model modem.
A response back would be appreciated. Thanks
EDIT: Also, if it matters, as far as the downstream numbers from the modem go:
SNR 41.4 dB 41.5 dB 41.9 dB 41.4 dB 41.4 dB 41.3 dB 41.3 dB 41.4 dB
Power 3.0 dBmV 1.8 dBmV 4.6 dBmV 2.6 dBmV 2.1 dBmV 1.6 dBmV 2.0 dBmV 2.4 dBmV