[sigh] As if the bi-weekly downtime wasn't enough to scream at Comcast about...
WildStar, the MMORPG, just launched yesterday. A little background - I've been playing online games since MUDs/MuSHs/MOOs across a variety of Internet Service Providers with nary a problem until this one. I was eager to try it out.
Apparently, I cannot connect to NCSoft's login service. <fume>
Before someone chimes in the obvious question - yes, I've contacted and worked with their tech support to resolve the issue. They led me to a handy tool called PingPlotter (Standard version is free for 30days). Let this run for 15-30min to traceroute a hostname or IP and it spits out a nice little report about data loss, and where it's occurring. Cute, eh?
So I submit NCSoft their requested report and get this reply (which I can see from the report): "Because the loss of data is happening prior to it reaching our game servers, you will need to contact your Internet Service Provider for assistance. I would highly recommend sending them these results so they can visually see the issue you are suffering from."
Well I'd LOVE to... if I could get it to someone without going through the meat shield of drones at customer support (who like to stab pre-built responses into the chat window) to get it in the hands of an actual technician for analysis.
I don't suppose any of you forum sages would happen to have a more direct way of contacting them (support@comcast.net or somesuch)?
My intention with this post was to be able to share the PingPlotter results here if there wasn't a direct way to forward the reports to a tier 2 tech (or higher), but just realized this forum doesn't appear to allow attachments.
Any suggestions would be most helpful, thank you in advance.