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Phone and internet out over 24 hours

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Can anyone give an update as to why services in Shreveport Louisiana are down? They went out around 6 pm Monday and are still out. Can't seem to find anything about it anywhere and the app just keeps extending the time they think the issue will be resolved. Said 5 pm earlier, then 9, then 11 and now only that they are working on it with no time frame.

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