For the last couple weeks the internet has been slow now starting late last week and expecially today modem keeps reseting and it is impossible to do any online gaming. here is my report from the modem. Had a problem like this a couple months ago but service never found a solution. maybe someone can help.
RF Parameters Downstream DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 2 657.00 MHz 5.76 dBmV 36.17 dB 256QAM 47319166 136 1899 Downstream 2 1 651.00 MHz 6.53 dBmV 35.97 dB 256QAM 26935407 3957 29611 Downstream 3 3 663.00 MHz 6.17 dBmV 36.39 dB 256QAM 27659922 4532 38944 Downstream 4 4 669.00 MHz 5.80 dBmV 36.61 dB 256QAM 29629007 3370 30115 Reset FEC Counters Upstream UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 10 36.20 MHz 39.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 3 11 29.40 MHz 39.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 4 12 22.00 MHz 38.71 dBmV DOCSIS1.x (TDMA) 2560 kSym/s 16QAM Status System Uptime: 0 d: 2 h: 48 m Computers Detected: staticCPE(1), dynamicCPE(1) CM Status: Telephony-Reg Complete Time and Date: Mon 2014-06-16 11:08:36 Interface Parameters Interface Name Provisioned State Speed (Mbps) MAC address LAN Enabled Up 1000(Full) 00:15:CF:FA:97:FB CABLE Enabled Up ----- 00:15:CF:FA:97:FC MTA Pass Up ----- 00:15:CF:FA:97:FDDOCSIS(CM) Events Date TimeEvent IDEvent LevelDescription 6/3/2014 18:34 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/13/2014 0:11 84000700 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/13/2014 0:11 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/14/2014 18:56 66050206 5 TEK Invalid - Invalid Key Sequence Number;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/16/2014 8:03 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/16/2014 8:16 82000300 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/16/2014 8:16 82000600 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/16/2014 8:16 82000300 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/16/2014 8:16 82000600 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/16/2014 8:16 82000300 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/16/2014 8:16 82000600 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/16/2014 8:17 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 1/1/1970 0:01 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/16/2014 8:22 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/16/2014 10:37 84000700 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/16/2014 10:37 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/16/2014 10:37 84020200 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/16/2014 10:37 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/16/2014 10:37 84000700 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 6/16/2014 10:38 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; PacketCable(MTA) Events Date TimeEvent IDDescription6/3/2014 7:57 14 Power Supply Telemetry Log - Temperature Alarm Set to 50 C 6/3/2014 7:57 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 6/3/2014 7:57 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS 6/3/2014 7:58 65535 Port Shutdown Procedure Applied to Line 2 6/3/2014 7:58 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS 6/5/2014 0:48 65511 SIP DNS Query Failure 6/5/2014 0:48 65511 SIP DNS Query Failure- Cleared 6/6/2014 12:39 65511 SIP DNS Query Failure 6/6/2014 13:29 65511 SIP DNS Query Failure- Cleared 6/11/2014 15:59 65511 SIP DNS Query Failure 6/11/2014 15:59 65511 SIP DNS Query Failure- Cleared 1/1/1970 0:00 14 Power Supply Telemetry Log - TELEMETRY NORMAL 6/13/2014 23:04 16 MTA TFTP: Successful 6/13/2014 23:04 26 MTA PROV: Successful! 6/13/2014 23:04 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 6/13/2014 23:04 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS 6/13/2014 23:04 14 Power Supply Telemetry Log - TELEMETRY NORMAL 6/13/2014 23:04 14 Power Supply Telemetry Log - Temperature Alarm Set to 50 C 6/13/2014 23:05 65535 Port Shutdown Procedure Applied to Line 2 6/13/2014 23:05 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS 6/15/2014 9:43 65511 SIP DNS Query Failure 6/15/2014 9:43 65511 SIP DNS Query Failure- Cleared 6/16/2014 8:16 3 Voice Line State Change, Line Number = 1, Prev State = IS, New State = OOS 1/1/1970 0:00 14 Power Supply Telemetry Log - TELEMETRY NORMAL 6/16/2014 8:22 16 MTA TFTP: Successful 6/16/2014 8:22 26 MTA PROV: Successful! 6/16/2014 8:22 14 Power Supply Telemetry Log - Temperature Alarm Set to 50 C 6/16/2014 8:22 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 6/16/2014 8:22 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS 6/16/2014 8:22 14 Power Supply Telemetry Log - TELEMETRY NORMAL 6/16/2014 8:23 65535 Port Shutdown Procedure Applied to Line 2 6/16/2014 8:23 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS