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High latency during game play

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I am attempting to play World of Warcraft, same as I have been for the past 11 days since this was installed.  Randomly, my latency will jump from its usual 100 ms to 300 ms or higher - my highest so far since the issues started was nearly 3k ms.  In addition, I am experiencing a lot of hanging issues in-game.

 

I do not blame Comcast entirely for the issues I am having - it seems a lot of people have been having issues since a game patch done recently - but some of my issues are definitely because of packet loss and server issues between my router and the game server.

 

I am running Windows 8.1.  The router we were given is the Arris TG852.  I am running on WiFi.

 

My game latency at the beginning of the traceroute was over 2k ms.  My game latency at the beginning of the pathping, run just after the traceroute completed, had dropped to 352 ms; during the pathping, it jumped up to nearly 1k ms.

 

Traceroute:

 

 Tracing route to mdf1-bi8k-1-ve-87.phx1.attens.net [63.241.138.161]
over a maximum of 30 hops:

  1     *        2 ms     1 ms  10.0.0.1
  2   879 ms   971 ms   364 ms  174.54.88.1
  3    15 ms    52 ms    11 ms  te-1-2-ur01.waynesboro.pa.pitt.comcast.net [68.85.43.193]
  4    14 ms    15 ms    19 ms  te-0-13-0-9-ar03.lowerpaxton.pa.pitt.comcast.net [68.85.52.133]
  5    22 ms    27 ms    23 ms  pos-0-2-0-0-ar03.pittsburgh.pa.pitt.comcast.net [68.85.52.158]
  6    35 ms    31 ms    32 ms  he-4-14-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.94.185]
  7     *        *        *     Request timed out.
  8    51 ms    32 ms    35 ms  192.205.37.33
  9   100 ms    99 ms   100 ms  cr2.n54ny.ip.att.net [12.122.130.110]
10    99 ms   100 ms   101 ms  cr2.wswdc.ip.att.net [12.122.3.38]
11   239 ms   832 ms  1109 ms  cr1.attga.ip.att.net [12.122.1.173]
12   105 ms   444 ms    99 ms  cr2.dlstx.ip.att.net [12.122.28.174]
13   223 ms   122 ms   103 ms  cr1.dlstx.ip.att.net [12.122.1.209]
14   107 ms   101 ms   100 ms  cr1.phmaz.ip.att.net [12.122.28.182]
15   102 ms   329 ms   274 ms  12.123.158.5
16   428 ms   106 ms   113 ms  12-122-254-218.attens.net [12.122.254.218]
17    99 ms   102 ms   101 ms  mdf002c7613r0002-gig-12-1.phx1.attens.net [63.241.130.202]
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

 

 

Pathping:

 

 Tracing route to mdf1-bi8k-1-ve-87.phx1.attens.net [63.241.138.161]
over a maximum of 30 hops:
  0  Raiukage.hsd1.pa.comcast.net. [10.0.0.3]
  1  10.0.0.1
  2  174.54.88.1
  3  te-1-2-ur01.waynesboro.pa.pitt.comcast.net [68.85.43.193]
  4  te-0-13-0-9-ar03.lowerpaxton.pa.pitt.comcast.net [68.85.52.133]
  5  pos-0-2-0-0-ar03.pittsburgh.pa.pitt.comcast.net [68.85.52.158]
  6  he-4-14-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.94.185]
  7     *        *        *    
Computing statistics for 150 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Raiukage.hsd1.pa.comcast.net. [10.0.0.3]
                               22/ 100 = 22%   |
  1  405ms    22/ 100 = 22%     0/ 100 =  0%  10.0.0.1
                                3/ 100 =  3%   |
  2  401ms    28/ 100 = 28%     3/ 100 =  3%  174.54.88.1
                                0/ 100 =  0%   |
  3  391ms    27/ 100 = 27%     2/ 100 =  2%  te-1-2-ur01.waynesboro.pa.pitt.comcast.net [68.85.43.193]
                                0/ 100 =  0%   |
  4  375ms    27/ 100 = 27%     2/ 100 =  2%  te-0-13-0-9-ar03.lowerpaxton.pa.pitt.comcast.net [68.85.52.133]
                                0/ 100 =  0%   |
  5  446ms    25/ 100 = 25%     0/ 100 =  0%  pos-0-2-0-0-ar03.pittsburgh.pa.pitt.comcast.net [68.85.52.158]
                                1/ 100 =  1%   |
  6  393ms    26/ 100 = 26%     0/ 100 =  0%  he-4-14-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.94.185]

Trace complete.

 

How can this be remedied without needing to do a direct connection to the router?  (I asked for a wireless router to get rid of the need for wires!  The last thing I want is to be stuck on the living room couch holding a laptop whenever I want to play.)


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