ATTENTION ronsorrell
Your post was removed to a secure area out of public view because it violates forum posting guidelines.
Forum Guidelines state >>> clickable link http://forums.comcast.com/t5/Forum-Guidelines/Posting-Guidelines/td-p/866289 which everyone should read BEFORE making a first post
Please don't;
Post personal information in the forums
Please do your best to keep your identity and personal information safe. This includes:
Your full name
Your telephone number
Your Physical/Mailing Address
Email addresses
Credit Card numbers
Account numbers
Modem MAC address and / or serial number
Active phishing links
Other personally identifiable information
Here is your post with the information removed;
On 7/5/14 I went on the website www.comcast.com/deviceupgrade to had a self-installation kit and order a new modem. As of this date I have not received any device from Comcast . Can you research if the request was received and if the item is being sent soon, or what the status is? XXXXXXXXXXXXXXXXXXXXX Acct # XXXXXXXXXXXXXXXXXXXXX