The past 2 months my internet has been dropping for about 2-5 seconds randomly every few minutes making online games unplayable. (the main reason I have the service) I've tried the connection without the wireless router and it's still happening. I've replaced old modem with a newer model given to me by comcast hoping that would fix the issue and it hasn't. I called in for a tech to come out to my house and have him take a look at it, he claimed he saw the problem, fixed it.. then tested it saying it was fine, but it's still happening. I was charged $50 for this visit and it didn't even fix the problem. The modem lights do not go out during the outage, the way I notice when it goes out is skype calls will become robotic from my end, and games will lag out for a second or two then continue immediately after. The online chat reps "test" my connection and tell me everything is fine, but unless the outtage happens to occur during their 10 second test, they likely won't see what I'm talking about, and don't. I've gone through 3 reps and all tell me the same thing. They reset my signal and tell me it looks like it's working fine now. IT'S NOT. I don't know what to do at this point if a technician coming out won't even fix the deal. I'm not about to call another one and be charged another $50 for them to NOT FIX MY PROBLEM.
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