Could you please give 1-2-3, etc. steps on how to replace our currently owned modem with an upgraded DOCSIS 3.0 modem (that we have already purchased). I have searched the Comcast site and can't find simple step-by-step instructions on how exactly to change a person's current modem (saw instructions on how to install new but we aren't new)....and we have a router as well.
Am hoping we can activate online and would appreciate details on how that would work - and, if that won't work for us - is there a best time of the week to call Comcast in order to speak to an English-speaking technician? I just can't understand an accent from India (I have tried).
Also, is there software we have to beware of - the new modem didn't mention any software? I only know about software for our router.
Thanks for all and any help!