My daughter is at FSU and her Motorala SB6121 modem is constantly going off line. She has called Comcast and been told her modem is the issue. She brought it home and it tests fine here. I have the error log from when she is at school and wonder if anyone can see an issue:
| Jan 01 1970 00:00:35 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:58:8c;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:13 | 6-Notice | N/A | Cable Modem Reboot due to power reset ;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:41:39 | 3-Critical | T05.0 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:41:27 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:39:32 | 5-Warning | R09.0 | B-INIT-RNG Failure - Retries exceeded;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:39:22 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:36:31 | 5-Warning | R09.0 | B-INIT-RNG Failure - Retries exceeded;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:36:15 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:33:37 | 5-Warning | R09.0 | B-INIT-RNG Failure - Retries exceeded;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:33:24 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:30:27 | 5-Warning | R09.0 | B-INIT-RNG Failure - Retries exceeded;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:30:16 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:27:35 | 5-Warning | R09.0 | B-INIT-RNG Failure - Retries exceeded;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:27:15 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:24:50 | 5-Warning | R09.0 | B-INIT-RNG Failure - Retries exceeded;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:24:40 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:22:34 | 5-Warning | R09.0 | B-INIT-RNG Failure - Retries exceeded;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:22:23 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 12:19:32 | 5-Warning | R09.0 | B-INIT-RNG Failure - Retries exceeded;CM-MAC=7c:bf:b1:60:50:c3;CMTS-MAC=00:01:5c:24:97:4a;CM-QOS=1.1;CM-VER=3.0; |