Hi all,
I have been having random internet disconnection ever since I signed up for the service a week ago. My plan is the XF Double Play which includes cable TV and Internet 50Mpbs. I have already done around 8-10 CC live chat thoughout the week since my internet started having random internet disconnection and reconnection. The procedures were mostly the same where they would send a signal to the CC provided Gateway thus allowing the connection to reconnect just for a few hours and the problem still persisted. At times it becomes worse and there will be no connection for up to an hour or even longer; sometimes it'll be for a few minutes. Oh and one more thing I am using a router when i requested for the Gateway to be put in Bridge Mode but the problem was already happening before this. Any help would be appreciated.
Make & Model:Arris Interactive, L.L.C. TG862G
Status:
RF Parameters Downstream DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 5 585.00 MHz -5.18 dBmV 37.64 dB 256QAM 46573484 856 3977 Downstream 2 1 561.00 MHz -5.69 dBmV 37.36 dB 256QAM 19770678 843 4956 Downstream 3 2 567.00 MHz -6.04 dBmV 37.09 dB 256QAM 19614747 1122 3924 Downstream 4 3 573.00 MHz -5.63 dBmV 37.09 dB 256QAM 18827778 622 4275 Downstream 5 4 579.00 MHz -5.66 dBmV 37.64 dB 256QAM 19970135 754 5264 Downstream 6 6 591.00 MHz -5.08 dBmV 37.94 dB 256QAM 21626301 630 5341 Downstream 7 7 597.00 MHz -4.74 dBmV 37.94 dB 256QAM 17634103 614 2029 Downstream 8 8 603.00 MHz -4.55 dBmV 37.94 dB 256QAM 21790952 587 2708 Reset FEC Counters Upstream UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 3 36.50 MHz 51.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 3 1 23.70 MHz 51.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 4 2 30.10 MHz 51.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Sometimes when my internet does go out the Upstream 3 would have dashes thoughout such as - - - - - - - - - - -.
Most Recent Event Logs (Not the whole thing but a few entries that are mostly the same throughout):
8/31/2014 14:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 8/31/2014 14:06 82000300 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 8/31/2014 14:06 82000600 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 8/31/2014 14:06 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
