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Internet Disconnection Since I Signed Up.

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Hi all,

 

I have been having random internet disconnection ever since I signed up for the service a week ago.  My plan is the XF Double Play which includes cable TV and Internet 50Mpbs.  I have already done around 8-10 CC live chat thoughout the week since my internet started having random internet disconnection and reconnection.  The procedures were mostly the same where they would send a signal to the CC provided Gateway thus allowing the connection to reconnect just for a few hours and the problem still persisted.  At times it becomes worse and there will be no connection for up to an hour or even longer; sometimes it'll be for a few minutes.  Oh and one more thing I am using a router when i requested for the Gateway to be put in Bridge Mode but the problem was already happening before this.  Any help would be appreciated.

 

Make & Model:Arris Interactive, L.L.C. TG862G

Status:

 RF Parameters Downstream   DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 5 585.00 MHz -5.18 dBmV 37.64 dB 256QAM 46573484 856 3977 Downstream 2 1 561.00 MHz -5.69 dBmV 37.36 dB 256QAM 19770678 843 4956 Downstream 3 2 567.00 MHz -6.04 dBmV 37.09 dB 256QAM 19614747 1122 3924 Downstream 4 3 573.00 MHz -5.63 dBmV 37.09 dB 256QAM 18827778 622 4275 Downstream 5 4 579.00 MHz -5.66 dBmV 37.64 dB 256QAM 19970135 754 5264 Downstream 6 6 591.00 MHz -5.08 dBmV 37.94 dB 256QAM 21626301 630 5341 Downstream 7 7 597.00 MHz -4.74 dBmV 37.94 dB 256QAM 17634103 614 2029 Downstream 8 8 603.00 MHz -4.55 dBmV 37.94 dB 256QAM 21790952 587 2708 Reset FEC Counters Upstream   UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 3 36.50 MHz 51.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 3 1 23.70 MHz 51.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 4 2 30.10 MHz 51.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

 

Sometimes when my internet does go out the Upstream 3 would have dashes thoughout such as - - - - - - - - - - -.

 

Most Recent Event Logs (Not the whole thing but a few entries that are mostly the same throughout):

 

8/31/2014 14:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 8/31/2014 14:06 82000300 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 8/31/2014 14:06 82000600 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 8/31/2014 14:06 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 


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