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internet and on demand not working since 9/4/2014

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on Thursday a xfinity truck was parked in front of my neighbor's house after it left my "online" light on my modem went out and I have had zero internet connection as well as on demand. I have called times at which time I was told of an outage. Each time I was given an ETR that came and passed with no resolve. I called yesterday and was told they have no clue when my service will be restored I am beyond frustrated and would like to know when I can expect my service to be restored?I have been without any internet since Thursday I live in 95827 zip code anybody else having issues?

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