Hello, first time poster here looking to get some help from anyone who may have a similiar issue as us. We've been with Comcast for many years and for the past i'd say 6+ months we have constant service outages. It first began early in the mornings, we would lose home phone service followed by everything else after this, it would sometimes last 30 seconds up to 5+ minutes at a time and would do this several times. Now it is doing it on a daily basis all day, we can sometimes go up to an hour without anything happen then it'll start dropping connection on an hourly basis, we've had close to 15+ techs come out with no resolution yet, it is getting extremely frustrating. Now our internet drops signal followed by our home phone service, thanks for any help/advice.
Here's some information on our upstream/downstream and disconnection logs from yesterday and today, it hasn't been as bad these past 2 days compared to the rest.
Cable Modem ----------
HW Version: 1C
Vendor: SMC Networks
BOOT Version: PSPU-Boot(BBU) 1.0.9.15-H2.6
Core Version: 3.1.5.4.1_IMS
Model: SMCD3GNV
Product Type: SMCD3GNV
Flash Part: 32 MB
Download Version: 3.1.5.4.1_IMS
All Logs from Yesterday ----------
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:19:15 warning
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:18:15 critical
Ranging Request Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:18:15 critical
No Ranging Response received - T3 time-out;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:18:14 critical
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:18:04 critical
Ranging Request Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:18:04 critical
No Ranging Response received - T3 time-out;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:18:03 critical
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:18:03 critical
Ranging Request Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:18:02 critical
No Ranging Response received - T3 time-out;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:18:02 critical
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:17:59 critical
Ranging Request Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:17:59 critical
No Ranging Response received - T3 time-out;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:17:59 critical
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:14:57 critical
Ranging Request Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:14:57 critical
No Ranging Response received - T3 time-out;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:14:56 critical
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:14:38 critical
Ranging Request Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:14:38 critical
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:14:37 critical
Ranging Request Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:14:37 critical
No Ranging Response received - T3 time-out;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 15:14:36 critical
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 14:18:46 critical
Ranging Request Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 14:18:46 critical
No Ranging Response received - T3 time-out;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 14:18:45 critical
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 14:18:26 critical
Ranging Request Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 14:18:26 critical
No Ranging Response received - T3 time-out;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 14:18:24 critical
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 13:41:31 warning
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 13:39:21 critical
Ranging Request Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 13:39:21 critical
No Ranging Response received - T3 time-out;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 13:39:20 critical
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 13:39:06 critical
Ranging Request Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 13:39:06 critical
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 13:39:06 critical
Ranging Request Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/11 13:39:06 critical
All Logs for Today ----------
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/12 10:19:03 warning
No Ranging Response received - T3 time-out;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/12 10:16:51 critical
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/12 10:16:31 critical
Ranging Request Retries exhausted;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/12 10:16:31 critical
No Ranging Response received - T3 time-out;CM-MAC=00:26:f3:8f:32:00;CMTS-MAC=00:01:5c:62:50:78;CM-QOS=1.1;CM-VER=3.0; 2014/09/12 10:16:30 critical
Any other info I can provide?