I have been experiencing for nearly 4 months. I have spent countless number of times contacting tech support even supervisors to get the issue fixed. To this date the issue still remains, and I'm stuck with bad service.
Issue: about 5 months back, I had the 25mbps internet connection. The speed was then upgraded to 50mbps. However, after upgrade my connection never really made it out of 20mbps d/l. However, my upload speed, always stayed normal. As I have mentioned above, I have tried to get this fixed and nobody was able to permanently fix the issue. Everytime I contact tech support all they offer is sending refresh signal and sending tech support (I had about 5 tech visits. Right now I'm on 105mbps connection, but still the same issue. I would be lucky to see the download staying at 20mbps most of the time. My upload speed stays over 20mbps all the time. I even emailed we_can_help corporate email ..although for past couple of weeks they seem to be working on this...so far the techs that come in do not have a solution. There is nothing wrong inside my home as it as been confirmed by the tech visits.