Since August of last year, we have had nothing but issues with our internet service. We have had so many techs come out to the house it's crazy, and no one seems to be able to fix the issue! The problem we are having are, the internet constantly freezes up... anywhere from a few seconds to a few minutes. Everytime I call to complain, I get told "Your speeds are fine" It has NOTHING to do with the speeds! I couldn't care less if I was getting 500mbps down and 500mbps up, it makes no difference when you keep freezing up. It stops downloads when it happens, you get kicked off of online games, skype calls drop etc etc! All of guys who have come to the house have different reasons of why the internet is dropping... packet loss, signal coming in too high/low, signal going out too high/low, problem on the pole outside! I was even told once, BEFORE he checked and found "packet loss" that it was my computer... it was "old" when it's brand new and up to date on everything (nice try though). It's been called in to maitenence many times... but nothing has ever changed. I have asked for a supervisor to come to the house, and have yet to see one.
All I want, is for my internet to work the way it's supposed to... for as much as we pay for internet, it could at least be running well. I understand things happen... but this has been over a YEAR, with the same thing. We have had the modem replaced over and over again, on the thought that it may be the modem being bad... it's all the same. I just want to talk to someone who is not gonna give us the run around, someone who will FINALLY fix this issue.