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new sb6141/r7000 router speed issues & drops

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Looking for some help. Since my motorola surfboard gateway went out (again) I decided to go with a seperate modem/router. I called in to get the new modem initialized but I'm still having speed issues. If I were to provide my MAC address via PM could this be fixed without a call to tech support?

 

Thank you,

 

Sam P.


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