ZIP 94123: as of 1/31 7:15 am: our Internet has been down for almost 60 hours. On our account overview page, we get sometimes "promises" by when the issue will be resolved — but Comcast never does. Someone from Comcast "Customer service" care to explain why this long outage in our area? And what caused it? This is unacceptable at this point.
This outage has been affecting a small business to come through for its customers. If this is not resolved by this morning, we will go with an alternative — even if Internet Connection speed is not as fast. It's more important for us to be online than to have a "superfast service" that has this amount of downtime.