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Channel: Basic Internet Connectivity And Modem Help topics
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Problem connecting to a single website -- all others work fine

Let's start with the setup: Comcast cable modem -> Linksys E3000 router -> wireless connections to: -Windows Vista desktop, running Firefox and IE 9 (in default configuration)-Macbook air (Snow...

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internet doesnt work!!!!

i am currently on hold on the phone with comcast for 1 hour and 20 minutes about the internet dropping every day for the past 6 weeks!!!!! i dont meen for a minute or 2, i mean for hours!!!!! so bad...

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TIme outs and ping spikes all day!

This is getting out of hand, for the past 2 months I've been getting nothing but ping spikes and time outs all day long, I have contacted tech support dozens of times only to be put on hold for...

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Paying for Blast but barely getting Performance

I've had 3 Comcast technicians come out to my house to figure this out and no one can fix it.I get fluxuating speeds from 6-18mbps with 12 mbps being the average. I'm in the Blast package and am barely...

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password setup instructions for wifi on a ARRIS TG862

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Constant trouble with your cable modem? Read here.

Topic moved to the Customer Service Board for possible greater exposure to an actual Comcast employee(s). Click on the above link to follow it there.

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iPhone 4s, iOS 7.0.4 and accessing internet after connecting to Xfinity WiFi

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Can I buy my own modem if I'm on a Triple Play but don't care about voice?

I am on a Triple Play even though I wanted to drop voice because it is cheaper than the Double Play. $7 a month isn't much but considering I have been leasing this for 5 years it is adding up.  If I...

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Internet Bandwidth caps???

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SYSTEM ERROR

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Internet Hijacked?

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Shutting off wifi at night

Is there a way I can shut down the wifi connection at night, so that my kids are not on the internet all hours of the night, without having to disconnect the modem? Thanks for any help.

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I'm gonna go through that 300 GB cap limit pretty darn fast.

with all the movies, music , and Games that I legally download. Plus I stream a lot of stuff too. anyone else? guess I'm gonna have to pay the 10 dollar overage fees heh heh.

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Motorola SB6141 Firmware not updated

I have been having many issues with my internet dropping out intermittently. I have a retail bought Motorola SB6141 with a Netgear WNDR4300 (previously was an ASUS RT-N65R but replaced it because the...

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since when does comcast/xfinity go door to door

So just had a guy come to door. Thanking my for using comxast and telling me they are doubling inet speeds. Then tried to sell me Xfinty home security. Is this New? But woot for the speed

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Sb6141 Modem

Newly installed. The lights start out blinking green then the power and internet go white (unlit), the upstream/downstream bonded lights go steady blue. According to the manual the power and internet...

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My internet stopped all a sudden and is intermittent now.

Hello, I have had Comcast HS internet for some time now and they setup was basically an Extreme broadband engineering BDS102H splitter, with two -3.5dB outs and 5-1000 MHz / EMI -130dB. One goes to me...

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Bad upload speeds when streaming games.(losing connection)

When I stream video game I lsoe connection. I don't stream at a high bitrate. It worked great 5 months ago and now its terrible. Everything look good?  DiffProbe release. January 2012. Build...

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Very Very slow internet service

I don't like writing of forums and I rearly like to complain. but this is ridiculous. for three and a half hours the service has been completely utterly sloww. I've been told by the text that my modem...

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Third Party Modem Activation Fee

IfIpurchasemyownmodemfromathirdparty, replacethemodemprovidedbyComcastwiththenewlypurchasedmodem, andhaveComcastactivatethenewmodem, willIbechargedasetup/activationfee? Ifso,  howmuch? 

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