upstream error code words issue
this just started today. one single upstream channel is having a HUGE issue with codeword errors. Downstream Bonding Channel Value Channel ID12 14 15 16 Frequency723000000 Hz 735000000 Hz 741000000...
View ArticleCan't connect via ftp to website on an Internet provider
I have connected recently via ftp to a website I maintain on an ISP site. Now I can't connect at all, not even to a test server provided by the ftp program. This is from a Windows 7 PC. A family member...
View Articleconnectivity loss had to reset 4 times
the following are the error messages recieved on my modem technicolor wifi docs gateway:Wed Jun 10 00:40:10 2015 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol...
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cable speed going downhill big time?
it seem to be going on for a while. for the amount of money i pay for the service, feel like i'm getting ripped off. its not just overnight that the rates bad. i test my speed and even in the day its...
View ArticleModem will not release CPE MAC Address
My modem is one I own. I have an SB6121 and it has been in place for well over a year. I recently changed to a new Router, something I have done a number of times before in my 12 years with Comcast...
View ArticleOff Shore Tech Support
Concern / complaint moved to the Customer Service Board for possible greater exposure to actual Comcast employees. Click on the above link to follow it there.
View ArticleInternent drops multiple times daily
My comcast internet drops almost hourly. If I unplug my surfboard modem everything seems to work fine. I have a linksys dual band router and all of my wirless devices are apple and they all lose...
View ArticleWhat speed
Received an Xfinity email yesterday indicating that my speeds would double if I reset/restarted everything. Didn't happen. Still at 16 down, 5 up. Modem is Netgear CMD31T, Docsis 3 and literature...
View ArticleNo internet connection.
Concern / complaint moved to the Customer Service Board for possible greater exposure to actual Comcast employees. Click on the above link to follow it there.
View ArticleWiFi modem
I want to replace my leased Comcast Arris TM722 wired modem and a very old Netgear wireless router with a purchased WiFi modem. I use a smart TV, smart cell phone, Kindle, Comcast/Xfinity cable TV and...
View ArticleNo connection after SYNC Timing Synchronization Failure
I got this error and now the signal page is blank and the modem is offline.Modem StatusTask StatusDOCSIS Downstream Channel Acquisition Not startedDOCSIS Ranging Not startedEstablish IP Connectivity...
View ArticleDeer Run Dr. utility work
Concern moved to the Customer Service Board for possible greater exposure to actual Comcast employees. Click on the above link to follow it there.
View ArticleAutomated service line
Concern / complaint moved to the Customer Service Board for possible greater exposure to actual Comcast employees. Click on the above link to follow it there.
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