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Can't connect and can't find Modem on list

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I have a Thomson DHG536 that is currently wreaking havoc on my household due to connection issues.  I have looked to see if this modem needs to be upgraded, but I can't find it listed ANYWHERE on the website.  My dad is the person on the account, but he is not internet savvy and won't call.  Can someone tell me if there are any tricks to this modem, or if it is just too old....Thank YOU!


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