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Performance Test Results Question

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My internet has been sluggish for a while. I have gone through lengthy anti virus/PUP removal so at this point I know I am clean. I have also done a complete "CLEAN" reinstall of FireFox and have reset and updated I.E.

 

I know I live in a "difficult" area as far as service is concerned.

 

I have PERFORMANCE Internet Svc, What results should I be expecting to get. I seem to be having abnormally high ping rates ranging from 167 to over 250. Once in awhile I will get a normal one around 25.

 

What is my "UP TO" Rating for this service? I can't seem to find those specs.

 

Thanks!


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