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modem dropping connection, and not reconnecting.

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I have been having this problem for a while now.  during the day the modem is never connected, and the US/DS light flashes constanly.  Usually i can get it to connect after a power cycle.  Later on at night the modem connects no problem and stays connected.  I have been through many modems mainly due to upgrading/changing my service.  all have had the same issue. 

 

heres the modem info -

 

HW Version:
9.0

Vendor:
ARRIS Group, Inc.

BOOT Version:
4.2.0.39

Core Version:
10.0.113A

Model:
TG1682G

Product Type:
XB3

Flash Part:
256 MB

Download Version:
10.0.113A.SIP.PC20.CT

Serial Number:
F6SBUT69A916697

 

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21
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24
25
26
27
28
29
30
31
32
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Frequency
657.00 MHz
633.00 MHz
639.00 MHz
645.00 MHz
651.00 MHz
663.00 MHz
669.00 MHz
675.00 MHz
681.00 MHz
687.00 MHz
693.00 MHz
699.00 MHz
705.00 MHz
711.00 MHz
717.00 MHz
723.00 MHz
                
SNR
40.95 dB
40.95 dB
40.95 dB
40.37 dB
40.95 dB
40.95 dB
40.37 dB
40.95 dB
40.95 dB
40.95 dB
40.95 dB
40.95 dB
40.37 dB
40.37 dB
40.37 dB
40.95 dB
                
Power Level
2.70 dBmV
3.30 dBmV
3.10 dBmV
3.00 dBmV
2.90 dBmV
2.60 dBmV
2.50 dBmV
2.20 dBmV
2.40 dBmV
2.60 dBmV
2.70 dBmV
2.60 dBmV
2.70 dBmV
2.70 dBmV
2.70 dBmV
2.60 dBmV
                
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM

 

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Index
1
2
3
4
5
6
7
8
Lock Status
Locked
Locked
Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Frequency
34.80 MHz
21.00 MHz
27.90 MHz
     
Symbol Rate
5120 KSym/s
5120 KSym/s
5120 KSym/s
     
Power Level
47.00 dBmV
45.50 dBmV
47.00 dBmV
     
Modulation
64 QAM
64 QAM
64 QAM
     
Channel Type
DOCSIS2.0 (ATDMA)
DOCSIS2.0 (ATDMA)
DOCSIS2.0 (ATDMA)

I have seen the power levels get up to about 49 before...

 

These numbers are with one splitter installed.  this splitter needs to be there. it is the 5-1002 MHz splitter supplied with the install kits from comcast.

 

I attached the system log fromthe last 90 days if it helps any.

 

 


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