I have gone through customer service, having a technician come out, and even switching out modems and they all tell or show me the same thing: "We see no issues your connection is fine."
Intermittent connection has been happening for the past month and a half, going into the modem itself I see the same logs over and over again with no apparent outlet. I have tried searching for solutions to the problem but it seems that others are going through, or have gone through the same.
LOGS: Model:TC8305C
| Thu May 26 18:59:00 2016 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=cc:35:40:3e:2a:3c;CMTS-MAC=00:01:5c:81:aa:54;CM-QOS=1.1;CM-VER=3.0; |
| Thu May 26 18:58:44 2016 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
| Thu May 26 18:58:32 2016 | Notice (6) | WiFi Interface [wl0] set to Channel wl0 (Side-Band Channel:wl0) - Reason:wl0 |
| Thu May 26 18:58:23 2016 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:35:40:3e:2a:3c;CMTS-MAC=00:01:5c:81:aa:54;CM-QOS=1.1;CM-VER=3.0; |
| Thu May 26 18:54:09 2016 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=cc:35:40:3e:2a:3c;CMTS-MAC=00:01:5c:81:aa:54;CM-QOS=1.1;CM-VER=3.0; |
| Thu May 26 18:54:09 2016 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:35:40:3e:2a:3c;CMTS-MAC=00:01:5c:81:aa:54;CM-QOS=1.1;CM-VER=3.0; |
| Thu May 26 18:54:09 2016 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:35:40:3e:2a:3c;CMTS-MAC=00:01:5c:81:aa:54;CM-QOS=1.1;CM-VER=3.0; |
| Thu May 26 17:34:07 2016 | Notice (6) | WiFi Interface [wl0] set to Channel wl0 (Side-Band Channel:wl0) - Reason:wl0 |
| Thu May 26 17:33:49 2016 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=cc:35:40:3e:2a:3c;CMTS-MAC=00:01:5c:81:aa:54;CM-QOS=1.1;CM-VER=3.0; |
| Thu May 26 17:33:34 2016 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
| Thu May 26 17:33:31 2016 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=cc:35:40:3e:2a:3c;CMTS-MAC=00:01:5c:81:aa:54;CM-QOS=1.0;CM-VER=3.0; |
| Thu May 26 17:33:05 2016 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:35:40:3e:2a:3c;CMTS-MAC=00:01:5c:81:aa:54;CM-QOS=1.1;CM-VER=3.0; |
| Thu May 26 17:31:48 2016 | Notice (6) | WiFi Interface [wl0] set to Channel wl0 (Side-Band Channel:wl0) - Reason:wl0 |
| Thu May 26 17:28:45 2016 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:35:40:3e:2a:3c;CMTS-MAC=00:01:5c:81:aa:54;CM-QOS=1.1;CM-VER=3.0; |
| Thu May 26 17:28:26 2016 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=cc:35:40:3e:2a:3c;CMTS-MAC=00:01:5c:81:aa:54;CM-QOS=1.1;CM-VER=3.0; |
| Thu May 26 17:28:26 2016 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:35:40:3e:2a:3c;CMTS-MAC=00:01:5c:81:aa:54;CM-QOS=1.1;CM-VER=3.0; |
That is just a snippet of the list as it continues on with the same reccuring logs, T3 Timeout, and Maintenance Ranging Attempted/No Response. Each time T3 happens the internet is out including the phone connected to it.
If anyone could assist with this problem or provide some sort of insight I would be greatly appreciative.