Hi guys, I need some big help.
On september of 2012 I moved into this home and have been living here since. We got comcast and from day 1 I only had problems. On the first day the connection was capped at 6mpbs, and I had blast.
We called customer service and they came in next day. The guy, who was really rude, tried everything. He changed the modem a couple hours later and the internet got better so he left. But ever since, every single day after 8pm until morning the connection becomes unstable or very slow. I cant use it for anything. It wont load a video and the ping in an online game becames impossible to play. I complainned every single day for 2 months then they sent someone here who put new wires all the way to the pole. It seemed to get better but no. The same problem persist. I got a new job working graveyard so I'm usually not home when it happens but my partner is and he cant trust the connection either. I'm on my day off and I cant *bleeping* play a game because of this $#^. I dont know what to do. Everytime I call them they just refresh the signal and that's it. I cant take it anymore. Somebody help please. I have been paying for a service that I can't use.
this is what my speed look like http://stage.results.speedtest.comcast.net/result/449599384.png
Every time this issue starts, the uncorrectables and correctable will shoot skyhigh and one downstream channel will either go off or became really week/different from others.
this is what it looks like. Connection still the same on both Laptop (wifi) and desktop (lan)
this is a tracert
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\ZSHAKAZ>tracert www.comcast.net
Tracing route to a1526.dscg.akamai.net [184.84.180.17]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.1
2 18 ms 9 ms 9 ms 24.4.192.1
3 9 ms 8 ms 10 ms te-7-1-ur02.castrovalley.ca.sfba.comcast.net [68
.87.197.89]
4 13 ms 10 ms 11 ms 68.85.155.134
5 * * 14 ms be-100-ar01.sfsutro.ca.sfba.comcast.net [68.85.1
55.18]
6 * 14 ms 20 ms he-3-8-0-0-cr01.sanjose.ca.ibone.comcast.net [68
.86.94.85]
7 * * 39 ms he-0-6-0-0-cr01.denverqwest.co.ibone.comcast.net
[68.86.89.122]
8 * 50 ms 43 ms he-3-15-0-0-cr01.denver.co.ibone.comcast.net [68
.86.86.205]
9 40 ms 39 ms 41 ms xe-3-0-1-0-pe01.910fifteenth.co.ibone.comcast.ne
t [68.86.82.30]
10 49 ms 42 ms 40 ms a184-84-180-17.deploy.static.akamaitechnologies.
com [184.84.180.17]
Trace complete.
C:\Users\ZSHAKAZ>tracert www.comcast.net
Tracing route to a1526.dscg.akamai.net [184.84.180.48]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.1
2 9 ms 8 ms 8 ms 24.4.192.1
3 9 ms 9 ms 10 ms te-7-1-ur02.castrovalley.ca.sfba.comcast.net [68
.87.197.89]
4 12 ms 11 ms 12 ms 68.85.155.134
5 12 ms 12 ms 11 ms be-100-ar01.sfsutro.ca.sfba.comcast.net [68.85.1
55.18]
6 16 ms 15 ms 12 ms 68.86.94.133
7 39 ms 39 ms 39 ms he-0-15-0-0-cr01.denverqwest.co.ibone.comcast.ne
t [68.86.89.138]
8 38 ms 39 ms 39 ms he-3-11-0-0-cr01.denver.co.ibone.comcast.net [68
.86.89.29]
9 47 ms 38 ms 39 ms xe-1-0-1-0-pe01.910fifteenth.co.ibone.comcast.ne
t [68.86.84.118]
10 38 ms 38 ms 39 ms a184-84-180-48.deploy.static.akamaitechnologies.
com [184.84.180.48]
Trace complete.
I live in San Leandro. California.
Thanks in advance for the help. heeeeelp!