Dear Tom
Why can;t you resolve a simple issue. I pay for 25 mbs and get < 4 when I use the internet. I've chatted, had tech visits and called, but no improvement. The proof is in the pudding, and here it is, Every night, my speed degrade to dial-up,
http://stage.results.speedtest.comcast.net/result/436160904.png
28.59 5.79 http://stage.results.speedtest.comcast.net/result/436320064.png 2/24/14 9:25 AM 28.7 5.83 http://stage.results.speedtest.comcast.net/result/436976744.png 2/24/14 8:44 PM 28.87 5.86 http://stage.results.speedtest.comcast.net/result/437084644.png 2/24/14 10:29 PM 6.28 5.76 http://stage.results.speedtest.comcast.net/result/437094404.png 2/24/14 10:51 PM 3.12 5.88 http://stage.results.speedtest.comcast.net/result/437115864.png 2/24/14 11:08 PM 4.58 5.78 http://stage.results.speedtest.comcast.net/result/437166624.png 2/25/14 12:24 AM 28.3 5.84 http://stage.results.speedtest.comcast.net/result/437185344.png 2/25/14 1:03 AM 27.61 5.8 http://stage.results.speedtest.comcast.net/result/437296284.png 2/25/14 9:33 AM 28.86 5.82 http://stage.results.speedtest.comcast.net/result/437554604.png 2/25/14 2:17 PM 26.63 5.8 http://stage.results.speedtest.comcast.net/result/437773604.png 2/25/14 5:37 PM 20.75 5.6 http://stage.results.speedtest.comcast.net/result/437973224.png 2/25/14 8:44 PM 4.11 5.84 http://stage.results.speedtest.comcast.net/result/438008004.png 2/25/14 9:16 PM 3.07 5.87 http://stage.results.speedtest.comcast.net/result/438101424.png 2/25/14 10:52 PM 1.81 1.63 http://stage.results.speedtest.comcast.net/result/438169704.png 2/26/14 12:40 AM 2.42 4.62 http://stage.results.speedtest.comcast.net/result/438173764.png 2/26/14 12:51 AM 2.59 4.54 http://stage.results.speedtest.comcast.net/result/438283284.png 2/26/14 9:21 AM 27.23 5.88 http://stage.results.speedtest.comcast.net/result/438354984.png 2/26/14 10:54 AM 28.89 5.83 http://stage.results.speedtest.comcast.net/result/438583604.png 2/26/14 2:53 PM 23.2 5.82 http://stage.results.speedtest.comcast.net/result/438618604.png 2/26/14 3:10 PM 28.86 5.82 http://stage.results.speedtest.comcast.net/result/439137784.png 2/26/14 10:51 PM 4.8 5.87 http://stage.results.speedtest.comcast.net/result/439161424.png 2/26/14 11:34 PM 4.64 5.83 http://stage.results.speedtest.comcast.net/result/439437324.png 2/27/14 11:15 AM 27.8 5.84 http://stage.results.speedtest.comcast.net/result/439204084.png 2/27/14 12:33 AM 28.74 5.78 http://stage.results.speedtest.comcast.net/result/440154204.png 2/27/14 10:26 PM 20.75 5.8 http://stage.results.speedtest.comcast.net/result/440260864.png 2/28/14 1:06 AM 24.64 5.77 http://stage.results.speedtest.comcast.net/result/441849224.png 3/1/14 5:56 PM 10.62 5.64 http://stage.results.speedtest.comcast.net/result/441854004.png 3/1/14 6:01 PM 11.1 5.84 http://stage.results.speedtest.comcast.net/result/442139184.png 3/2/14 12:00 PM 23.08 5.69 http://stage.results.speedtest.comcast.net/result/442385364.png 3/2/14 11:59 AM 27.33 5.8 http://stage.results.speedtest.comcast.net/result/442664844.png 3/2/14 4:57 PM 27.44 5.86 http://stage.results.speedtest.comcast.net/result/442919484.png 3/2/14 9:33 PM 3.2 5.78 http://stage.results.speedtest.comcast.net/result/442926904.png 3/2/14 9:41 PM 12.4 5.82 http://stage.results.speedtest.comcast.net/result/442974984.png 3/2/14 10:45 PM 1.82 5.46 http://stage.results.speedtest.comcast.net/result/443050864.png 3/10/14 1:23 AM 28.84 5.87 http://stage.results.speedtest.comcast.net/result/443217344.png 3/3/14 10:55 AM 27.3 5.75 http://stage.results.speedtest.comcast.net/result/443317424.png 3/3/14 12:33 PM 28.74 5.83 http://stage.results.speedtest.comcast.net/result/443867824.png 3/3/14 9:07 PM 3.55 5.59 http://stage.results.speedtest.comcast.net/result/443939524.png 3/3/14 10:18 PM 10.25 5.86 http://stage.results.speedtest.comcast.net/result/443953684.png 3/10/14 1:23 AM 3.3 5.78 http://stage.results.speedtest.comcast.net/result/444028064.png 3/4/14 12:15 AM 3.71 5.74 http://stage.results.speedtest.comcast.net/result/446977984.png 3/6/14 10:57 PM 2.71 5.15 http://stage.results.speedtest.comcast.net/result/447788184.png 3/7/14 8:26 PM 28.89 5.83 http://stage.results.speedtest.comcast.net/result/447808884.png 3/7/14 8:30 PM 2.59 5.68 http://stage.results.speedtest.comcast.net/result/447816104.png 3/7/14 8:59 PM 4.35 5.68 http://stage.results.speedtest.comcast.net/result/448060004.png 3/8/14 8:33 AM 28.26 5.78 http://stage.results.speedtest.comcast.net/result/449031544.png 3/9/14 12:19 PM 28.78 5.83 http://stage.results.speedtest.comcast.net/result/449200444.png 3/9/14 3:45 PM 22.36 5.79 http://stage.results.speedtest.comcast.net/result/449444724.png 3/9/14 8:41 PM 28.37 5.87 http://stage.results.speedtest.comcast.net/result/449481304.png 3/9/14 9:33 PM 2.63 5.22 http://stage.results.speedtest.comcast.net/result/449487664.png 3/9/14 9:38 PM 2.85 5.56 http://stage.results.speedtest.comcast.net/result/449538444.png 3/9/14 10:45 PM 18.7 5.79 http://stage.results.speedtest.comcast.net/result/449539644.png 3/9/14 10:48 PM 21.56 5.85 http://stage.results.speedtest.comcast.net/result/449540284.png 3/9/14 10:49 PM 22.18 5.85 http://stage.results.speedtest.comcast.net/result/449554044.png 3/9/14 11:09 PM 18.8 5.8 http://stage.results.speedtest.comcast.net/result/449556304.png 3/9/2014 23:13 26.92 5.82 http://stage.results.speedtest.comcast.net/result/449626524.png 3/10/14 1:21 AM 2.92 5.77