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50meg , only get 36 ! online tech told me something crazy want to know if its true?

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Just got installed today, supposed to have 50 megs - getting 36 always - Im wired in directly nothing like that def. capped @ 36 - I talked to chat support and they said it could take up to 24 hours to get the 50 megs? something about the work order needing to be closed? it sounded like BS to me and a way to just get me off his chat because they really did not know the problem - any truth in any of this? Thanks :) 


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