I just read an email where one of your Sr. Vice Presidents touted customer experience .. I fully understand the value of customer experience, and once again have come to see that while we hear the buzz word customer experience, I find my experience with Comcast lacking, and can't wait to get out of my commitment contract to switch.. First I understand your new "under the radar" policy change of a 300 gig data cap. As an employee of a global telecom internet provider, I KNOW 300 gigs a month is a LOT of data ! I was SHOCKED to see that out of the blue I started hitting that cap two months ago and getting unexpected phone calls that I was reaching that cap... Here is my problem ! I have no CLUE why my home network is chattering that much data, I just have to take your word for it ! It's like the fox grading the hen house, and Comcast gets to bill me for data and have no proof of what kind of data this is ? Is it the 10 or 12 netflix shows I choose to watch a month ? Is it the endless skype chat sessions my teens have? Is it my Bitcoin mining hobby . You offer me NO tools to understand this out of the blue data spike, but are quick to say, GET READY FOR THE BIG FAT BILLING we have on the way for an "overage" .. What you are doing is billing fraud and I strongly suspect that before it is all done and over with it will cost Comcast more then customers.. If fine with billing, but there better be more then a GENERIC data charge ! How the heck do I know if or should I even be payed for a DDOS against my IP ? The thinking behind how you bill for Internet DATA is highly flawed , and I now welcome data floods to comcast customer IP's because I know what choice customers will make when that happens, as I suspect it may have happened to me .. Bill me, fine ... But don't tell me it's a DATA charge and then give me no breakdown ..
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