laptop causes modem to reboot
My Asus Win 8 laptop causes my modem to reboot when plugged directly into it. Reboot happens right away over and over. It works fine through the router or on wifi. It happened when the Comcast...
View ArticleSpeed test results
How do I interpret my comcast speed test results? I have Blast internet. My ethernet connected desk top generates a ping of 12; download of 13.07; upload of 4.33. Is this good, bad or indifferent?...
View ArticleXFINITY Speed Test
I have noticed that when using the XFINITY Speed Test, the animated "speedometers" occasionally seem to be transposed for the DOWNLOAD and UPLOAD tests. The download speedometer should be the one with...
View ArticleCustomer Experience on Internet bandwidth usage and billing of usage
I just read an email where one of your Sr. Vice Presidents touted customer experience .. I fully understand the value of customer experience, and once again have come to see that while we hear the buzz...
View ArticleMy location
I would like to know why, when I log into my Facebook account, I get a security screen telling me I have never logged in from that location before. I live in NH and they tell me that I am in Mount...
View ArticleUpgraded to Blast!, but still getting Performance speed.
Hi, I've spoken to reps several times, and I've been told that I have Blast!, but I'm still getting the same speed that I had with Performance. Each time the rep tells me to "Give it two to three...
View Articledamaged modem?
When I start my computer there are tiny white static lines flickering on my monitor.They go away after waiting about an hour or more sometimes.I have an expensive monitor and a new computer,and...
View ArticleUnstable internet speeds?
I've been having issues lately with my internet. My speed seems to change alot. I was running a smoothwall for the longest time, but i removed it an went back to a basic E2000 router to see if it was...
View ArticleProblem Loading Google Sites
I'd been using my old modem for years, and then after back to back winter storms my connection got bad so we had a service guy come down, he replaced what were really old and damaged wires outside. And...
View ArticleMotorola SB6141 dropped connection
I have owned my modem for just under a year and recently have been experiencing serveral drops in connection throughout a single day. I purchased a new modem,(same make and model), and the same thing...
View ArticleModem battery light is not on
Modem battery light is not on, I am connected to internet and phone works, but I'm wondering if the battery light should be on.
View ArticleCable Modem Reboot due to T4 timeout
I have been having this issue for almost 5 months now. I am currently using the white Motorola SB6141. I was having the same problem on 2 other modems as well. A Motorola SB6120 and a zoom 5341j....
View ArticleSlow download speeds
My download speeds have been slow lately and I'm trying to figure out what's wrong. Can someone check whether the settings are good so I can start to look for other things. Downstream Bonded...
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