I have a TG862 Arris gateway. I am running Windows 8.1 on a desktop (Ethernet), notebook (Ethernet) and Surface 2 Pro tablet (WiFi). The Ethernet connections go through two, 8-port switches to the gateway. The WiFi is straight to the gateway. In addition to the WIndows network diagnostics always telling me that the router is not connected to the internet, tracert always fails as per below. I have also posted my desktop ipconfig details below. I can access the Internet, although Exchange Autodiscover can't find the new account I am trying to set up in Outlook 2013. Comcast tech, please respond.
C:\Windows\system32>tracert www.microsoft.com
Tracing route to lb1.www.ms.akadns.net [134.170.188.84]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 10.0.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Windows IP Configuration
Host Name . . . . . . . . . . . . : XXXX
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.md.comcast.net.
Wireless LAN adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . : hsd1.md.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:a:200:ae0:70d9:b5fe:e6e0:fd8e(Preferred)
Temporary IPv6 Address. . . . . . : 2601:a:200:ae0:a8cb:c346:96dd:fa86(Deprecated)
Link-local IPv6 Address . . . . . : fe80::70d9:b5fe:e6e0:fd8e%4(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, March 22, 2014 12:46:00 PM
Lease Expires . . . . . . . . . . : Saturday, March 29, 2014 12:45:59 PM
Default Gateway . . . . . . . . . : fe80::21d:d1ff:fe5b:e681%4
10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 352330580
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-21-AB-49-00-21-00-B0-71-6E
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Wi-Fi:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros 802.11 a|b|g|n Dualband
Wireless Network Module
Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-X
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.hsd1.md.comcast.net.:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.md.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:28fb:12f9:b39b:9f2d(Preferred)
Link-local IPv6 Address . . . . . : fe80::28fb:12f9:b39b:9f2d%6(Preferred)
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 167772160
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-21-AB-49-00-21-00-B0-71-6E
NetBIOS over Tcpip. . . . . . . . : Disabled