So my blast package which was reading at 50+ down and 11-12 up, but more recently it seems to be nearly exactly halved of what it was. From what i have come to understand from other post within this forum, my modem is recieving the wrong CM file form comcast. I looked in my modems logs but there wasn't anything listed about configuration files. SO, i am assuming that this is the problem, as i do not have my own confirmation. Although from reading many other post with very(very) similar symptoms seem to all have the same solution. This being that this file needed to be "re-pushed"(for lack of a better word) to the modem. I have also seen replys to these saying things like "contact user comcastNAME for assistance."
As I have also not been able to find help over the telephone customer service, I am also assuming this is the route I need to take to proceed.
Thanks in advance.
TL;DR
1. Does my router needs new CM(config?) file sent to it.?
2. Which comcast service member would be appropriate to contact to fix this?
edit: forgot modem info
ubee m/n DDM3513
Boot Code Version : 6.1.1c
Software Version : 3.10.1315
Hardware Version : 1.47.3