Hello, yesterday a tech was out to set up a new modem in our house, but the connection has yet to work. I suspect the signal is too weak. Below is the text from the XFINITY Network connection page from the router's admin portal, which suggests there is a downstream connection, but no upstream, and that it is stuck in the 'Upstream Ranging' step of the Initialization procedure. What could be the issue here? Thanks for any suggestions.
Gateway > Connection > XFINITY Network
View technical information related to your XFINITY network connection.
You may need this information if you contact Comcast for troubleshooting assistance.
XFINITY Network
Internet: Inactive
Local time: 1970-01-01 00:39:19 System Uptime: 000 days 00h: 39m: 19s IP version: DPM
WAN IP Address: 0.0.0.0
WAN IPv6 Address: ::
Prefix:64
DHCP Client: Enabled
DHCP Expiry Time: 00h:00m:00s
DHCPv6 Preferred Lifetime: 0
DHCPv6 Valid Lifetime: 0
WAN MAC: C4:39:3A:BD:73:63
eMTA MAC: C4:39:3A:BD:73:61
CM MAC: C4:39:3A:BD:73:60
Initialization Procedure
Initialize Hardware: Complete
Acquire Downstream Channel: Complete
Upstream Ranging: Process...
DHCP Bound:
Set Time-of-Day:
Configuration File Download:
Registration:
Cable Modem
HW Version: 2A
Vendor: SMC Networks
BOOT Version: PSPU-Boot(BBU) 1.0.16.22-H2.8.3
Core Version: 3.1.5.3.3_NCS
Model: SMCD3GNV
Product Type: SMCD3GNV
Flash Part: 32 MB
Download Version: 3.1.5.3.3_NCS
