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Connection drops. Expert assistance please.

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First off I would like to thank anyone that can provide help. I'm not here to cry and moan although I do that in private. I just would like my internet I pay a lot for to work for me and my wife. I'm no expert and know little about this stuff but I keep getting disconnects every 30 minutes or so. May not even get through this post before it goes out. In which I have to hard reset my router. It is a Motorola SBG6580....I went to it because I had so many disconnect issues with the modem Comcast provided and upgraded. Nothing has worked. For awhile I used a splitter with signal boost and that helped my upstream strength get better so my modem wasn't "screaming" trying to send signal up to the isp. I can post my routers log and connection page and would GREATLY appreciate help in this matter. 5 tech visits and nothing has helped I'm at my end.

 

 Time  Priority  Description  Sun Apr 20 17:57:48 2014    Notice (6)   TLV-11 - unrecognized OID;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.1;CM-VER=3.0;   Time Not Established   Notice (6)   WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INIT   Sun Apr 20 17:56:02 2014    Critical (3)   No Ranging Response received - T3 time-out    Sun Apr 20 17:55:49 2014    Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Sun Apr 20 17:55:39 2014    Critical (3)   No Ranging Response received - T3 time-out    Sun Apr 20 17:55:19 2014    Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Sun Apr 20 17:55:16 2014    Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;   Sun Apr 20 17:55:03 2014    Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Sun Apr 20 17:54:53 2014    Critical (3)   No Ranging Response received - T3 time-out    Sun Apr 20 17:54:45 2014    Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Sun Apr 20 17:54:35 2014    Critical (3)   No Ranging Response received - T3 time-out    Sun Apr 20 17:54:30 2014    Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Sun Apr 20 17:54:20 2014    Critical (3)   No Ranging Response received - T3 time-out    Sun Apr 20 17:54:02 2014    Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;   Sun Apr 20 17:53:54 2014    Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.1;CM-VER=3.0;   Sun Apr 20 17:52:49 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.1;CM-VER=3.0;   Sun Apr 20 17:32:16 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Sun Apr 20 17:31:43 2014    Critical (3)   No Ranging Response received - T3 time-out    Sun Apr 20 17:31:32 2014    Critical (3)   TFTP Request Retries exceeded, CM unable to register    Sun Apr 20 17:31:30 2014    Critical (3)   TFTP failed - Request sent - No Response;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Sun Apr 20 17:30:21 2014    Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.1;CM-VER=3.0;   Sun Apr 20 17:29:49 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.1;CM-VER=3.0;   Sun Apr 20 17:29:42 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.1;CM-VER=3.0;   Sun Apr 20 17:29:40 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.1;CM-VER=3.0;   Sun Apr 20 17:29:38 2014    Critical (3)   Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.1;CM-VER=3.0;   Sun Apr 20 17:29:38 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.1;CM-VER=3.0;   Sun Apr 20 17:29:38 2014    Critical (3)   Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.1;CM-VER=3.0;   Sun Apr 20 17:29:38 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.1;CM-VER=3.0;   Sun Apr 20 17:28:13 2014    Critical (3)   TFTP Request Retries exceeded, CM unable to register    Sun Apr 20 17:28:13 2014    Critical (3)   TFTP failed - Request sent - No Response;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Sun Apr 20 17:27:24 2014    Critical (3)   No Ranging Response received - T3 time-out    Sun Apr 20 17:27:07 2014    Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.1;CM-VER=3.0;   Sun Apr 20 17:26:34 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.1;CM-VER=3.0;   Sun Apr 20 16:57:28 2014    Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;   Sun Apr 20 16:56:23 2014    Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Sun Apr 20 16:56:13 2014    Critical (3)   No Ranging Response received - T3 time-out    Sun Apr 20 16:56:01 2014    Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Sun Apr 20 16:55:51 2014    Critical (3)   No Ranging Response received - T3 time-out    Sun Apr 20 16:55:38 2014    Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Sun Apr 20 16:55:28 2014    Critical (3)   No Ranging Response received - T3 time-out    Sun Apr 20 16:55:08 2014    Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.1;CM-VER=3.0;   Sun Apr 20 16:54:03 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.1;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out    Time Not Established   Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=7c:bf:b1:5b:22:2b;CMTS-MAC=00:01:5c:32:16:0a;CM-QOS=1.0;CM-VER=3.0;   Time Not Established   Critical (3)   No Ranging Response received - T3 time-out   Startup ProcedureProcedureStatusCommentAcquire Downstream Channel  Locked Connectivity State OK Operational Boot State OK Operational Configuration File    SecurityEnabled BPI+

 

Downstream Bonded ChannelsChannel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 2 375000000 Hz 6.8 dBmV 39.0 dB 398 77 2 Locked QAM256 1 369000000 Hz 6.6 dBmV 38.7 dB 365 81 3 Locked QAM256 3 381000000 Hz 7.4 dBmV 38.9 dB 404 72 4 Locked QAM256 4 387000000 Hz 7.3 dBmV 39.0 dB 354 76 5 Locked QAM256 5 393000000 Hz 6.5 dBmV 38.6 dB 360 41 6 Locked QAM256 6 399000000 Hz 6.6 dBmV 38.9 dB 301 52 7 Locked QAM256 7 405000000 Hz 6.6 dBmV 39.0 dB 284 50 8 Locked QAM256 8 411000000 Hz 7.4 dBmV 39.0 dB 248 78

 

Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 10 5120 Ksym/sec 34800000 Hz 48.0 dBmV 2 Locked ATDMA 11 5120 Ksym/sec 27900000 Hz 48.0 dBmV 3 Locked TDMA 12 2560 Ksym/sec 22600000 Hz 48.0 dBmV 4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

 


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