Sorry if this has been asked here before but I am newbie to this forum.
My problem is very simple. I pay for 25 mbps download speed (triple pax) and I get it if and only if when I reset my modem. The model is SMC SMCD3GNV. After a few days, the speed starts deteriorating until it settles to less than 3 mbps or so. As soon as I reset the modem, the download speed goes back to what is promised ~25-30 mbps.
The upload speed is awful (~2 mbps) but that is not my problem.
I ran a pristine LAN at home, so this is not wireless. I have plugged my laptop to the back of the modem to make sure this is not a LAN issue. I do get less than 3mpbs when it slows down.
I have called customer service repeatedly asking for help but they are totally clueless.
Is the modem defective and should be replaced?
Has anyone else seeing a similar deterioration of service speed as a function of time (n days, n ~2-3).
Thanks,
fp