I just recently switched my internet to Comcast and decided to buy the Motorola Surfboard 6121. It's now been three days and countless hours spent on the phone trying to get this darn thing activated. I've had a couple people try to manually add my modem only to be told they keep getting an error message. Then they try to contact the Activation Department for help and they can't get through to them. They gave me the number and I've been trying all day as well only for it to ring once and then disconnect the call. I actually spoke to a guy (Orlando) in the Activation Department last night and he told me they were updating their system and it should only take 30 more minutes until it was done and he'd be able to activate my modem. He told me he'd call me back as soon as it was ready. Of course I never received a call. I'm beyond frustrated and I have no idea what else to do. I'm so tired of calling and spending another 30 minutes on a call only to be told the same thing all over again.
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