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Modem keeps resetting day after day (ARRIS TM722G)

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I'm just about done with Comcast....my modem keeps resetting many times a day.  I have had the inside wiring updated, replaced modems, and today had a outside line technician look at the lines at the front of my neighborhood and still having reset issues.

 

Arris MODEL: TM722G

 

RF Parameters

Downstream

 

DCID

Freq

Power

SNR

Modulation

Octets

Correcteds

Uncorrectables

Downstream 1

1

573.00 MHz

5.64 dBmV

35.97 dB

256QAM

1024248586

111

57

Downstream 2

2

579.00 MHz

6.20 dBmV

36.17 dB

256QAM

1050845347

130

59

Downstream 3

6

603.00 MHz

5.37 dBmV

36.39 dB

256QAM

1041807116

112

55

Downstream 4

7

609.00 MHz

5.85 dBmV

36.61 dB

256QAM

1020559960

100

84

 

Top of Form

Reset FEC Counters

Bottom of Form

Upstream

 

UCID

Freq

Power

Channel Type

Symbol Rate

Modulation

Upstream 1

2

27.90 MHz

43.00 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 3

1

34.80 MHz

43.50 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 4

3

21.00 MHz

42.00 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

16QAM

 

 

 

DOCSIS(CM) Events

 

Date Time

Event ID

Event Level

Description

5/8/2014 18:01

82000300

3

Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:01

82000600

3

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:01

82000300

3

Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:01

82000600

3

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:01

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:01

82000300

3

Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:01

82000600

3

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:01

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:02

82000400

3

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:02

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:27

82000300

3

Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:27

82000600

3

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:27

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:27

82000400

3

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:28

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:56

82000300

3

Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:56

82000600

3

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:56

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:56

82000400

3

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

5/8/2014 18:57

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

PacketCable(MTA) Events

 

Date Time

Event ID

Description

5/8/2014 13:37

3

Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS

5/8/2014 13:37

3

Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS

5/8/2014 13:37

14

Power Supply Telemetry Log - BATTERY MISSING

5/8/2014 13:42

3

Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS

5/8/2014 17:43

3

Voice Line State Change, Line Number = 1, Prev State = IS, New State = OOS

5/8/2014 17:44

16

MTA TFTP: Successful

5/8/2014 17:44

26

MTA PROV: Successful!

5/8/2014 17:44

3

Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS

5/8/2014 17:44

3

Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS

5/8/2014 17:44

14

Power Supply Telemetry Log - BATTERY MISSING

5/8/2014 17:49

3

Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS

5/8/2014 18:01

3

Voice Line State Change, Line Number = 1, Prev State = IS, New State = OOS

5/8/2014 18:02

16

MTA TFTP: Successful

5/8/2014 18:02

26

MTA PROV: Successful!

5/8/2014 18:02

3

Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS

5/8/2014 18:02

3

Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS

5/8/2014 18:02

14

Power Supply Telemetry Log - BATTERY MISSING

5/8/2014 18:07

3

Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS

5/8/2014 18:27

3

Voice Line State Change, Line Number = 1, Prev State = IS, New State = OOS

5/8/2014 18:28

16

MTA TFTP: Successful

5/8/2014 18:28

26

MTA PROV: Successful!

5/8/2014 18:28

3

Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS

5/8/2014 18:28

3

Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS

5/8/2014 18:28

14

Power Supply Telemetry Log - BATTERY MISSING

5/8/2014 18:33

3

Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS

5/8/2014 18:56

3

Voice Line State Change, Line Number = 1, Prev State = IS, New State = OOS

5/8/2014 18:57

16

MTA TFTP: Successful

5/8/2014 18:57

26

MTA PROV: Successful!

5/8/2014 18:57

3

Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS

5/8/2014 18:57

3

Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS

5/8/2014 18:57

14

Power Supply Telemetry Log - BATTERY MISSING

5/8/2014 19:02

3

Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS

 


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