I have had problems with our internet dropping out for over a year now. Shortly after we first moved into this house our internet was cutting out several times a day. We had a service technician come out and replace our modem and that seemed to fix the problem. He told me that our upstream power levels were bordering on being too high and that he would tell someone that that needed to be fixed. However, a couple months later the same problem happened again. Another service technician came out and replaced our modem again and it seemed to fix the problem again for a few months. After this happened again, we had a tech come out and told me again that our upstream levels were too high (I had checked over the past few months and they had been sitting at 55dBmV.) He had another guy come out while I was at work the next day and when I got home the internet was working. Our upstream levels were now at 54. I have no idea what he did but our internet was again working and has been for several months.
Now our internet is cutting out again. The previous technician checked our power levels at several poinits coming into our house and even up on the power line. At all locations, the power level is 57dBmV. He said he had seen similar numbers at other people's houses that share the same power line as me. Here is a snapshot of my signal levels. The downstream looks good, but the upstream doesn't. What can I do here?
Channel ID 7 1 2 3 4 5 6 8 Frequency 657000000 Hz 621000000 Hz 627000000 Hz 633000000 Hz 639000000 Hz 645000000 Hz 651000000 Hz 663000000 Hz Signal to Noise Ratio 37 dB 37 dB 38 dB 38 dB 38 dB 38 dB 37 dB 36 dB Downstream Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 6 dBmV 6 dBmV 6 dBmV 6 dBmV 6 dBmV 7 dBmV 7 dBmV 5 dBmV
[3] 64QAM
Ranging Status Success
Signal Stats (Codewords)Bonding Channel Value Channel ID 7 1 2 3 4 5 6 8 Total Unerrored Codewords 30448882 30457100 30465286 30473384 30443558 30444640 30447306 30475998 Total Correctable Codewords 17 0 0 0 23 41 120 571 Total Uncorrectable Codewords 629 566 559 542 666 681 486 1236