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Extremely slow Internet speeds and 20 second drops

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Sorry if this isn't in the right section - not exactly sure where it would go.

So pretty much, our internet speeds are bad.

 http://stage.results.speedtest.comcast.net/result/512686644.png

However, these speeds aren't the main problem we're having. Whenever more than one person is using the internet, every ~5 minutes it drops for about 20 seconds, making things like online gaming and even browing the internet a pain. We currently have the lowest speed internet plan, but even that promises higher speeds than what we're getting. Any help would be greatly appreciated, thanks for reading!


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