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Channel: Basic Internet Connectivity And Modem Help topics
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Extremely slow Internet speeds and 20 second drops

Sorry if this isn't in the right section - not exactly sure where it would go.So pretty much, our internet speeds are bad. http://stage.results.speedtest.comcast.net/result/512686644.pngHowever, these...

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Comcast wrecked my internet speed and can't/won't fix it!

O/k I will move your topic to the WiFi help board and hopefully one of the resident home networking residents will see it and chime in.

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Slow netflix 3d movie stream

Hello all,I just recently purchased a new smart tv with 3-d. I can watch regular streaming program fine on netflix but when I want to check out 3d movie it loads up very slow or none at all.I want to...

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Highly unreliable connection for the past 4 days

 I've been a comcast customer for several years now and I generally get a very reliable service. I attempted to switch from comcast to DSL and then came back and suddenly I've got a very unreliable...

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Chicago area Blast speed

I just got Blast internet.  I live in the Western suburbs of Chicago.  When I take an internet speed test at speedtest.net, I get a DL speed of 16 mbps, and UL speed of 6 mbps.  I have a brand-new,...

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High ping in video games.

I have the blast package (50 mbps). When I do the speed test i get 54 mbps down and 10 upload. But while playing games my ping goes from 90-150. Ping test http://www.pingtest.net/result/97866335.png....

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Dial tone does not result in a connection. Incoming calls go straight o...

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Anyone help?

I upgraded to comcast blast package and keep getting so much packet loss my game is unplayable half the time.  Here is a pathping result...  Tracing route to 12.129.209.68 over a maximum of 30 hops0...

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Data usage meter unavailable ... again!

I have been unable for two days to reach the online data usage meter for our account.  Under XFinity Internet, we're getting that same, annoying message: "We're sorry, we can't load your equipment...

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iPad and iPhone

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Intermittent and poor internet performance for the last 6 months

I have been experiencing intermittent internet since about November 2013. Around February I started losing the signal altogether and was constantly getting messages to "reset my connection". When I...

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Poor internet performance

Very poor internet service for the past 2 days. Anyone else having issues in Pembroke Pines/Hollywood area?

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Modem password

Which line on the tag on the bottom of my modem is the password?

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What is the problem having Adobe Flash Player

What is the problem having Adobe Flash Player

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[Signals] High upstream power & 8.5+ dBm variance across 8 downstream channels

  Is this amount of variance normal for downstream channels?Using a Arris TM822G.The upstream dB is horrible and on the verge of being out of spec. In the winter months I can get 2-3 upstream channels...

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SB6121 won't go past 25MB; existing ARIS gives me 35MB consistently.

I've been paying for the Performance Tier + Boost (which here in Danville is $63 - same as the 50MB tier).  I would expect to see up to 50MB at that cost - and if I run speedtest using my rented Aris,...

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Frequent internet disconnects after service outage

Hi there!Last week from Wednesday to Thursday there was a ~24h service outage in my area (Blacksburg, VA). Ever since then, my service has been disconnecting every 2-3 minutes for 5-10 seconds at a...

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what voice modem to purchase?

I currently have a modem/router combination that has worked well for me. I am moving to the triple play package that also includes voice. I am curious if I can purchase my own modem for voice as my...

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Internet keeps disconnecting

So my wifi keeps disconnecting. Not just from the computers but the modem just restarts. I have been having this problem for a while now and I called Comcast couple of time and they said everything was...

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Cable Modems

I ordered a Motorola modem, Model SB6141, because Comcast advised me that my current model should be replaced. That new modem does not have a telephone port, so I have to return it. What is the...

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