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Not receiving supposed blast speeds

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I have an Arris TM722G with a brand new Asus RT-N56U router. A few weeks ago I had reset my modem and noticed the huge increase in speeds so I purchased the new Asus gigabit router so I could make use of the new Blast speeds.

 

After talking to countless people at Comcast support they told me I should be getting speeds of 105 Mbps download and 20 Mbps upload. I get the download speed without a problem, but my upload speeds will not ever go over 11 Mbps. (and yes I am hardwired)

 

My cousin who lives literally 2 minutes away from me, has the same exact modem, router, and package and he gets the correct speeds of 105+ download and about 23 to 25 Mbps upload.

 

My equiptment is not the factor limiting my speeds because I already had a tech sent to my house and he switched the modem. Speeds were exactly the same and I told him to switch back to the old modem because I do not want to use the all in one modem/router from comcast.

 

Why am I not receiving the faster upload speeds if that is what comcast is offering?

 

http://www.speedtest.net/my-result/3576964116

 

http://prntscr.com/3uzrhc


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