I installed the TG862 modem yesterday, and can’t get the Internet working reliably.
Using Internet Explorer as the web browser, I generally get pages to load after 1-2 minutes. Sometimes they time out and I get the message “This page can’t be displayed”
So I started using Chrome. With Chrome I can connect to news.google.com to appear quickly, but when I click and any link on that page the connection times out. I get “This webpage is not available”
Using Chrome with news.yahoo.com actually seems to work. However, if I type comcast.com into the URL bar, I get “Oops! Google Chrome could not find www.comcast.com Try reloading: www.comcast.com” and then reloading gives the same error message.
I talked to Comcast phone support, and they decided to send a person to my house tomorrow to check the signal power levels, which appear to be low from their view. However, everything was fine with my old modem and the TG862 seems to have enough signal power to get some pages.
Any other thoughts?
PS I’m posting this using my cell phone as a hot spot.