Hi Is there anybody who can help me with the same issue below ? I have a cisco 3010 docsis 3.0 modem and I do want to use it but somehow comcast denies it. I've already given its mac address to comcast customer service. I am pretty sure that it is working.
I have looked through the forums checking on this issues, but haven't seen a recent post on it so I thought I would ask again.
I have the Cisco dcp3010 I have for over a year now. (Used to have Cox when I lived in California) Comcast supports the 3000 and 3008. I have called to try and use my 3010 but been told they are not able too. Is support for this modem almost ready? Like I said I purchased it over a YEAR ago, how does comcast not have there stuff together?
There all in one gateways are not for me. I have had a lot of problems with it and can't wait to take it back. (will also save on the rental fee) In the time being, I don't want to buy a 3000 or any other modem, when what I already have SHOULD WORK! Get going comcast. Your customer service is seriously lacking.
-Disappointed customer.