Saw a thread or two with similar issues, but didn't identify a solution as of yet.
Has anybody had success resolving an issue like this on their end?
Configuration:
- SurfBoard SB6120 (Docsis 3.0) on the XFinity Blast package.
- 100-200 ft run from the lot termination point to the modem (house, not apartment).
- Fresh install (line was connected in February this year, problems have been ongoing for 4-6 weeks).
Symptoms:
- 3-10 times per week, the modem appears to lose link (all LEDs switch to unlit except for the power LED).
- Connectivity is lost for about 90-180 seconds before modem re-stablishes link.
- Sometimes, connectivity is lost several times within minutes of a previous event.
Modem logs from most recent event:
Time Priority Code Message
Jul 16 2014 19:15:52 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jul 16 2014 19:15:44 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to T4 timeout ;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jul 16 2014 19:14:54 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jul 16 2014 19:14:54 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jul 16 2014 19:14:53 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jul 16 2014 19:14:43 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jul 16 2014 19:14:43 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jul 16 2014 19:14:43 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jul 16 2014 19:14:34 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jul 16 2014 19:14:34 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jul 16 2014 19:14:33 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jul 16 2014 16:22:20 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:40 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to T4 timeout ;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jul 16 2014 16:20:52 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jul 16 2014 16:20:52 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jul 16 2014 16:20:51 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jul 16 2014 16:20:41 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Jul 16 2014 16:20:41 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=00:23:74:f6:85:ad;CMTS-MAC=00:1b:d5:fe:9a:76;CM-QOS=1.1;CM-VER=3.0;
Modem Signal after event:
Channel ID 93 94 95 96
Frequency 681000000 Hz 687000000 Hz 693000000 Hz 699000000 Hz
Signal to Noise Ratio 37 dB 37 dB 38 dB 37 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
3 dBmV 3 dBmV 3 dBmV 3 dBmV
Upstream Bonding Channel Value
Channel ID 3 1 2
Frequency 22400000 Hz 36000000 Hz 29200000 Hz
Ranging Service ID 128 128 128
Symbol Rate 5.120 Msym/sec 5.120 Msym/sec 5.120 Msym/sec
Power Level 39 dBmV 39 dBmV 38 dBmV
Upstream Modulation [3] QPSK
[3] 64QAM
[3] QPSK
[3] 64QAM
[3] QPSK
[3] 64QAM
Ranging Status Success Success Success
Signal Stats (Codewords) Bonding Channel Value
Channel ID 93 94 95 96
Total Unerrored Codewords 22429624 21457315 21457405 21457494
Total Correctable Codewords 0 0 0 0
Total Uncorrectable Codewords 1388 1345 1393 1442