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Exposed cable splice on the pole

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I've had internet connection dropping problems for years, but recently had a comcast tech tell me the problem is the wire coming down the pole to my underground feed
He replaced that cable and left a splice about 4 feet up from the ground. Service has been great (for almost 2 weeks) until last night when
it went out. It was raining all night. My question is this... The splice on the pole is completely exposed, not covered or protected. Should it be this way and is this the problem.
Thanks.

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